Error loading the configurator data

  • Resolved benotheus

    (@benotheus)


    1 year ago

    Hi,
    Can you help me why it is not working?

    I tried “Disable GZIP compression of the configuration data (only affects the ajax request)”

    and “Disable caching of configurations”?<

    I tried it logged in/out and with guest account … Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Marc Lacroix

    (@marcusig)

    1 year ago

    Hi there,

    Something is stripping the parameters off of the configurator data URL.

    This is what I found in your page source:

    <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php?=1721163796" id="mkl_pc/js/fe_data_78476-js"></script>

    While this is what the URL should be:

    <script type="text/javascript" src="https://www.hifi-studio.at/wp-admin/admin-ajax.php?action=pc_get_data&data=init&view=js&fe=1&id=78476&v=1721163796" id="mkl_pc/js/fe_data_78476-js"></script>

    I’m not sure what could be causing that, but I would start by testing with WP-Rocket off, or any other performance plugins.

    Marc

    Thread Starter benotheus

    (@benotheus)

    1 year ago

    I disabled WP-Rocket. However it still does not work.
    I found this error message, however I have no idea how to handle it.

    Thanks for your fast respond!



    product_configurator…in.js?=1746710951:1 we had an error: TypeError: Cannot read properties of undefined (reading ‘open’) at PC.fe.open (product_configurator…?=1746710951:1:6699) at HTMLButtonElement.e (product_configurator…?=1746710951:1:1008) at HTMLBodyElement.dispatch (jquery.min.js?ver=1:2:43064) at v.handle (jquery.min.js?ver=1:2:41048)e@product_configurator…in.js?=1746710951:[email protected]?ver=1:[email protected]?ver=1:2

    • This reply was modified 1 year ago by benotheus.
    Plugin Contributor Marc Lacroix

    (@marcusig)

    1 year ago

    The issue is still the same. Can you contact me here so we can take a closer look?

    Plugin Contributor Marc Lacroix

    (@marcusig)

    1 year ago

    This specific issue was caused by the plugin Cachebuster, which removed required parameters from the query string.

Viewing 4 replies - 1 through 4 (of 4 total)

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