Error Log classes.php Missing

  • Breece

    (@breece)


    14 years ago

    Hi everyone! Thanks for reading this.

    – I have been trying to upgrade one of our sites from 2.x to 3.4, and finally gained Administrator access yesterday. (Our IT guy moved interstate in 2011 with the admin password).

    – During the upgrade to 3.4 we ran into difficulty. Because of the age of the old wordpress and plugins (2.4.8 I think), there was no ability to create a backup, despite many attempts.

    – I followed http://codex.ww.wp.xz.cn/Upgrading_WordPress_Extended as best I could.

    – We have the added trouble of using Parallels Plesk 9.x as our FTP thing.

    – I have been getting assistance from our web host, but I think I’ve used up all their good will. They sent the following email earlier today:

    In order to resolve your issue, I have gone through the error log and
    found below relevant information.
    —-
    tail -f error_log
    [Mon Jun 18 14:57:53 2012] [error] [client 192.84.19.22] PHP Warning:
    require() [function.require]: Unable to
    access /var/www/vhosts/brutalart.com.au/httpdocs/wp-includes/classes.php
    in /var/www/vhosts/brutalart.com.au/httpdocs/wp-settings.php on line
    248, referer: http://brutalart.com.au/property-development/subdivide-land/
    —-

    It appears that there is classes.php file missing. Have you taken backup
    before upgrading wordpress? If yes, then upload it in httpdocs/test
    folder through ftp.

    Once we have restored the backup, we can upgrade it from wordpress admin
    panel.

    Awaiting for your reply.

    As mentioned, we do not have a back up, so we have no ability to upload it.

    Is there another way of resolving our troublesome wordpress issue?

    All the best,
    Breece

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Breece

    (@breece)

    14 years ago

    Our site URL is http://www.brutalart.com.au

    esmi

    (@esmi)

    14 years ago

    Try re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    Thread Starter Breece

    (@breece)

    14 years ago

    Thanks Esmi, my only little trouble is I have to use Plesk instead of the simple CPanel because of the host we’re with. This version of Plesk (9.x) doesn’t allow extraction of zip files.
    How silly!

    Thread Starter Breece

    (@breece)

    14 years ago

    It’s a real mess in my FTP now.

    I believe my hosting service has tried to fix it, but now we have several additional folders (httpsdocs, httpdocs_back, httpdocs_bak)) in the FTP.

    Thread Starter Breece

    (@breece)

    14 years ago

    Are there any companies that offer services to fix this problem by accessing my FTP details?

    Moderator cubecolour

    (@numeeja)

    14 years ago

    you can hire someone to look at it by posting at http://jobs.wordpress.net

    Thread Starter Breece

    (@breece)

    14 years ago

    Thanks CubeColour, appreciate your assistance again! 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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