• Resolved creativeserum

    (@creativeserum)


    Hey there, I’m getting a strange error on our site. The following shows up after entering payment details and placing an order. It loads, then displays this message.

    [Error] max allowed post updates per request was reached: post=2619, max=25.

    The “Post=xxxx” is actually just the WooCommerce order number and increments up along with it. The Max=25 stays the same.

    I have no idea what this is referring to. I see no setting that refers to a max limit in your plugin or in WooCommerce settings. I reset your plugin via the debug menu (I kept my templates) and this did not resolve the issue.

    Worse, it seems to simply be delaying the payment process in an odd way. I think the payments are actually going through but this suggests to the customer that it isn’t. Customers are placing their order, it isn’t working so they refresh (I’ve seen delays up to 15 minutes in the system), then place the order again causing them to be double charged.

    I can see the merchant has refunded a dozen or so orders in the past year with “x2 payment” as the cause but this has ramped up significantly to each of the last 5 orders all having this issue. I, since testing this morning, have been unable to get a order to go through without this error popping up (except when the plugin is disabled of course).

    For now, I need to disable the plugin as this is causing too many headaches for the merchant.

    If you have any support on this it would be appreciated.

    Cheers, Rhys

    The page I need help with: [log in to see the link]

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @creativeserum,

    Thanks for reaching out.

    Kindly share your WooCommerce system status report (WooCommerce > Status > System status > Get system report) along with the Fatal error log, if any (WooCommerce > Status > Logs > Fatal errors), to debug further.
     
    As a temporary workaround, you may try adding the following line to your wp-config.php file to resolve the issue: define('WP_MAX_POST_UPDATES_PER_REQUEST', 50);

    Please mask any user-sensitive information when sharing the details requested above. You may share the details via this link if you have any privacy concerns.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @creativeserum,

    This thread has been inactive for a bit, so we are going to mark it as Resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 2 replies - 1 through 2 (of 2 total)

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