Error Message
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I have received an error message that I don’t know how to handle. When I click Update in the login form, I receive an error message. The second video shows the error message that I get when I click Update form. I don’t know what to do about this error message.
I have also included video recordings and a screenshot to show you that the pages reflect they were created by your plugin.
The first video shows the Pages that I have through your free plugin: Account, login, registration.
I forgot to do a video recording of my lost password page to show you your code, so I made a screenshot of my lost password page. It’s at the bottom of this post.
Thanks for your help.
Vidyard Recording – Pages – storiesfromacottage.com
Vidyard Recording – Login Form Message after click update page
Below is a screenshot of my Lost Password page to show you it is one of your pages.
The page I need help with: [log in to see the link]
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Thank you for your response. I already had shortcode on both my registration and login forms. When I looked at my lost password page shortcode, I saw that it had words in it that aren’t in your shortcode shown in your reply. It had “reset password” instead. So I deleted the original shortcode and copied and pasted your shortcode.
After I did that, I was able to go back to my login form in the advanced section and choose and SAVE a page to redirect users to login instead of to the default WordPress login which I had disabled. My original support request pointed out I couldn’t save the redirect login page because of the error in the video in my original post. So, at the time, I thought, thank goodness my troubles are over! I logged out of my admin panel.
Sad to say, that excitement lasted only a short time. About 15 minutes later, I tried to login into my admin panel (storiesfromacottage.com/wp-admin). Well…when I typed my admin address (shown in previous sentence) AND my admin password, guess where I was sent? I was sent to the HOME PAGE of my WEBSITE!! I decided I should try on other browsers, in addition to Google Chrome. I got my same HOME PAGE when I tried to login to my admin panel on Foxfire and Microsoft Edge.
The only thing I could think to do was to call BlueHost because I pay for Code Guard, a service which allows me to go to a previous backup. So that’s what I did. After about 45 minutes, I was able to get back into my admin panel.
Then, it occurred to me I really should check my Lost Password code again. And guess what…the code had reverted to the lost password code that your plugin put in when I first began using it: [user_registration_reset_password_form]
Why did this happen? This isn’t good at all. So I am not going to put the new lost password shortcode on the Lost Password Page, nor am I going to choose and save a redirect page for users to login in through instead of the default WordPress login until you can tell me what’s going on. I don’t want to be locked out of my admin panel again.
I also didn’t understand this sentence in your post: “You only need to select these pages in the appropriate page settings.” Please let me know what that means.
“And, finally, your Site Assistant had a red (1) by it, so I looked at what it said. I copied and pasted it below:
1) Required Pages Missing
Some essential pages are missing. These pages are needed to make your website work correctly. The following pages need to be created:
Login Page”
According to the pages listed in my Pages, I do have a login page. I copied and pasted it:
Select Login Login — URM My Account Page
Thank you for taking care of these problems so that I can use your plugin.
Sharen McArthur
(I earlier sent another response, before the new problems appeared, but it didn’t show my response, and I didn’t get a message that my post was being held for moderation.) So that’s why I sent this one.Hi Sharen,
Thank you for your detailed explanation. We understand your concerns and would like to clarify a few points. The issues happened because some settings were not configured properly. The “Hide Default Login Page” feature was enabled but not set up correctly. This setting disables the default WordPress login page (https://storiesfromacottage.com/wp-login.php) and redirects users to the User Registration & Membership login form. If it is configured properly, this will work without issues.
Let me explain your points one by one:
- Why the Lost Password shortcode reverted
The reset password shortcode appeared again because your hosting provider restored the site from a backup that contained the old configuration. - Why you were redirected to the homepage after login
This happens when the plugin cannot detect the login page correctly. If the “Hide Default Login Page” feature is set up properly, users will be redirected to the User Registration login page or the My Account page. You can follow the instructions here to configure it: https://docs.wpuserregistration.com/docs/how-to-hide-the-wordpress-default-login-page-and-use-user-registration-login-page/ - What “select these pages in the appropriate page settings” means
If you choose a page like About Us as your login page, the login form will not appear. The selected page must contain the login form shortcode to work correctly. - Why the “Required Pages Missing” warning appeared
Even if you have a login page, the plugin checks if it contains the correct shortcode. If it doesn’t, the page is considered “missing,” and the warning appears. Assigning the page in the plugin settings usually removes this warning.
We hope this clears up your confusion. We strongly recommend reviewing the plugin documentation here: https://docs.wpuserregistration.com. Understanding the plugin settings and features before changing them will help prevent misconfigurations and avoid being locked out of your site.
Best regards!
First, I have never used a page like About Us for a login in page. I have only used login or my account. That’s only logical.
I have discovered a few errors in my Pages. I went to my Registration Page and NO shortcode showed. The actual registration box showed. When I copied the box, the shortcode showed up: [user_registration_my_account]. That is strange and that page is the only one that is like that. I would think that’s a problem.
Am I supposed to have a Page that says Account and a Page that says Login — URM My Account Page? In addition, not only do the Account Page and the Login-URM My Account Page have this shortcode: [user_registration_my_account], but so does the Registration Page. Even I know that’s not correct.
Thankfully, my lost password has the correct shortcode. I changed it using your code in your post.
I don’t have a Reset Passsword Page.
Again, I couldn’t find shortcode in your directions. Please let me know the correct shortcodes.
***If I have to uninstall and re-install your plugin, would that affect my users? In other words, would they lose their accounts and whatever else they could lose?
I have attached a video. I think it shows the incorrect shortcode on the Lost Password page, but I changed it like I said above.
I would like to say I have no idea how all of these problems came about because I have had user signups over the last several months. The only shortcode I changed was the Lost Password shortcode.
I hope you have a happy Thanksgiving with your family.
Sharen McArthur
Perhaps you didn’t see my last support response because someone marked my problem as resolved. I just saw that I had to change that. Sorry for just now figuring that out.
I don’t have a Reset Password Page – never have – and I don’t know why. All I know is things are messed up as I reported in my support response I sent around Thanksgiving.
I saw that I had to have a Reset Password Page when I looked at your instructions.
Thank you for helping with my problems and question in my support response that I sent around Thanksgiving.
Thank you for your response. However, there’s been a misunderstanding. I have not indicated that I am ready to close my problems with the plugin. What I said in my request yesterday was someone at your business marked it solved, and I didn’t know that when I sent my response around Thanksgiving. Today you only addressed the reset password page problem; you didn’t look at my Thanksgiving response, even though yesterday I thanked you in the last sentence for looking at it and helping me. Also, regarding the reset password page that no longer exisits: please send me an updated link that has the correct information about installing, etc., for your plugin.
Please answer the questions that I asked in my response that I sent Thanksgiving, which was right before the one I sent yesterday. I cannot move forward with your plugin until all of the questions are answered. That post clearly explains the problem that exist with your plugin on my website.
- Why the Lost Password shortcode reverted
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