Hi photopro2000,
I’m sorry to hear about the issue you’re having and I’ll be happy to help.
That’s a very strange issue that it would lock you out of your admin. WP-SpamShield normally isn’t even active for login pages. There were a couple specific versions a while back where you might have had an issue with a third party login page, but these issues were literally patched within a day, so if your plugin is up to date, even with a third party login, you shouldn’t have any issues like this.
It’s probably going to be a several step process to fix this. First, you will need to use an FTP program or your website’s cpanel file manager. Navigate to the “/wp-content/plugins/” folder and delete the entire “/wp-spamshield/” folder. That will remove the plugin from your site, and hopefully you can log in.
After that you’ll need to reinstall the plugin through your WordPress dashboard. When you do, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.
Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.
From the Troubleshooting Guide:
If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.
Whenever you have a login issue like this and you’re testing things, use a second web browser – something different that what you normally use – Chrome, Firefox, IE, Opera, etc, and have your WordPress account also logged in on that second browser. That way you won’t get locked out and have to delete the plugin manually again.
If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you (and anyone else who is experiencing the same issue).
Just a heads up, when a designer tells you that upgrading WordPress is going to break your site, it’s time to get a new designer. That’s code for “I don’t know how the newer versions work and I don’t want to take the time to learn.”
With WordPress 4.1.5 you have a bigger issue…security. A critical zero-day exploit was discovered in all versions of WordPress 4.2 and lower. See: https://blog.sucuri.net/2015/04/critical-persistent-xss-0day-in-wordpress.html WP-SpamShield users are protected from this specific exploit, but another flaw was discovered that was patched in 4.2.2, so it’s still important to upgrade.
Security needs to be a priority to designers, and really everyone who is involved in any aspect of a website’s production.
Just my two cents there.
Hope that helps!
– Scott
