Error message

  • Resolved vanessa6297

    (@vanessa6297)


    6 years, 3 months ago

    I was alerted by a user today that when they tried to leave a comment they were given an error message. They are a subscriber to my site. When I checked the activities section I noticed her comment was marked as spam.
    The error message that displays in the following:
    ERROR: Sorry, human verification failed.

    I created a subscriber username and had the same result. I also saw my comments were marked as spam.
    I’m also using good recapcatch as well. Are there any suggestions to solve this issue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author gioni

    (@gioni)

    6 years, 3 months ago

    I recommend disabling reCAPTCHA for your logged-in users because it looks like the active theme prevent WP Cerber from validating reCAPTCHA properly. The setting is “Disable reCAPTCHA for logged in users”, it’s located on the reCAPTCHA settings page.

    Instead of reCAPTCHA you can use a built-in anti-spam feature, just enable “Protect comment form with bot detection engine”.

    Thread Starter vanessa6297

    (@vanessa6297)

    6 years, 3 months ago

    that seemed to be the issue. Thanks for the reply.

Viewing 2 replies - 1 through 2 (of 2 total)

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