error message

Hi @webcreater,

Hope you are keeping well and am sorry to know about the issue.

Just to make sure it’s not any plugin or theme conflicting and causing the issue, can you please try a complete conflict test?

The following flowchart can help with better understanding the conflict test process: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Please make sure to take a complete backup of the site before proceeding with the test or consider doing the same on a staging site.

Please let us know the result so that we can help you further.

Kind Regards,
Nebu John

Hello there @webcreater

Are there any PHP error logs when you try to save settings resulting in the error message?

If you’re ensure how to proceed, here are some steps:
Access your server via (S)FTP, edit wp-config.php file, find a line like
define(‘WP_DEBUG’, false);
and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That’s all, stop editing! Happy publishing. */ comment)

// Enable WP_DEBUG mode
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
@ini_set('log_errors', 1);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

Then try to replicate the error (save form settings) once again until the error comes up again. Any logs can then be found in /wp-content/debug.log file. Let us know if there’s any relevant information there, or you can upload it to a service like Pastebin/Dropbox and share a link to the file instead.

Thank you,
Dimitris

Hi @webcreater

Had you tested the steps suggested in the previous reply?

Can you also click on the right button of mouse > inspect and see if you are getting a 200 response in the network tab just like the screenshot?

https://monosnap.com/file/lFWW1jSl2qsDoudOkFJhw7DwyUbKW3

Sometimes it returns a non-200 status that helps us to find what is happening when we try to save the form.

Best Regards
Patrick Freitas