Hi,
Redsys and Plugin must be both on test or live mode, and remember that live and test mode has different SHA256.
Can the problem be any of the above?
Hi thanks for the reply, with regards to redsys and plugin, what plugin are you referring to? At the moment redsys plugin is using test mode, is there somewhere elese i need to set to test? Thanks
Yes, Redsys plugin.
Can you add a screenshot error please?
And the Redsys plugins log. WooCommerce > Status > Logs > select the latest Redsys logs.
Paste it here please, but remove any sensitive information.
Thank you
Hi please find the error log and screenshot: https://ibb.co/D5C3k88
2019-07-31T14:46:35+00:00 CRITICAL Cannot redeclare moto_get_orders_status() (previously declared in /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/themes/bespoke-child/functions.php:36) in /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/themes/astra/functions.php on line 149
2019-07-31T14:46:35+00:00 CRITICAL Cannot redeclare moto_get_orders_status() (previously declared in /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/themes/bespoke-child/functions.php:36) in /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/themes/astra/functions.php on line 149
2019-07-31T14:46:35+00:00 CRITICAL Cannot redeclare moto_get_orders_status() (previously declared in /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/themes/bespoke-child/functions.php:36) in /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/themes/astra/functions.php on line 149
2019-07-31T19:28:07+00:00 CRITICAL Uncaught Error: Wrong parameters for Exception([string $message [, long $code [, Throwable $previous = NULL]]]) in /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/plugins/moto/moto-payment.php:186
Stack trace:
#0 /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/plugins/moto/moto-payment.php(186): Exception->__construct(Array)
#1 /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(923): WC_Gateway_Moto->process_payment(187)
#2 /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1123): WC_Checkout->process_order_payment(187, ‘moto’)
#3 /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(462): WC_Checkout->process_checkout()
#4 /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-includes/class-wp-hook.php(286): WC_AJAX::checkout(”)
#5 /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-includes/cla in /home/content/p3pnexwpnas02_data01/03/42690103/html/wp-content/plugins/moto/moto-payment.php on line 186
Thanks
The log is from WooCommerce, not from Redsys, but maybe is an error with a template theme.
Can you activate a Twenty or StoreFront and taste it again please?
Hi I have activated twenty theme and the same problem occurs. https://ibb.co/2ZryVnn Thanks
Hi still having the same problem even after setting Twenty theme, thanks
Hi could I get some help please, my site is unusable at the moment, thanks
Hi,
Sorry, I was offline.
This error is very strange.
If you deactivate the Redsys plugin, doesn’t the error screen at checkout?
Hi if I deactivate the plugin, then I have no payment gateway so cannot proceed after checkout to check error message. Thanks
Ok i added take cheque as a payment gateway, and it goes through fine
So the error is when you click to pay and you are redirected to Redsys.
I need the Redsys logs. The log that you pasted was WooCommerce logs.
how do i get access to the redsys logs? Thanks
Go to WooCommerce > Status > Logs > And select the latest Redsys logs and press View.
If there are no Redsys logs, you must go to the extension configuration, and activate the logs, then try to buy for save some logs.
Hi I have checked and redsys logs were already checked, i unchecked saved and rechecked i then made another order same problems. No error logs either
https://ibb.co/nD8279w
https://ibb.co/Vp2B0VX
https://ibb.co/VQyTHNM
Thanks
