Error message after recent update

Resolved

(@earl_d)

After the recent update this error message and another showed up on dashboard. No idea what it means. Nothing shows up in the Malware scanner and I can’t remove it.

2025-09-02 03:09:31: Scheduled: scanner__launch: "WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: UNEXPECTED RESPONSE: \u0022\u0022\u003C!DOCTYPE html\u003E\u003Chtml lang=\\\u0022en-US\\\u0022\u003E\u003Chead\u003E\u003Ctitle\u003EJust a moment...\u003C\\/title\u003E\u003Cmeta http-equiv=\\\u0022Content-Type\\\u0022 content=\\\u0022text\\/html; charset=UTF-8\\\u0022\u003E\u003Cmeta http-equiv=\\\u0022X-UA-Compatible\\\u0022 content=\\\u0022IE=Edge\\\u0022\u003E\u003Cmeta name=\\\u0022robots\\\u0022 content=\\\u0022noindex,nofollow\\\u0022\u003E\u003Cmeta name=\\\u0022viewport\\\u0022 content=\\\u0022width=device-width,initial-scale=1\\\u0022\u003E\u003Cstyle\u003E*{box-sizing:border-box;margin:0;padding:0}html{line-height:1.15;-webkit-text-size-adjus\u0022\u0022"

This topic was modified 8 months, 3 weeks ago by Earl_D.

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support eugenecleantalk
(@eugenecleantalk)

8 months, 3 weeks ago

Hello.

There may have been a temporary error that prevented our Malware Scanner from starting automatically. Please click the “Synchronize with Cloud” button in the plugin settings, wait until the rotating icon disappears and refresh the page.

Is the error gone?

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

8 months, 3 weeks ago

Hello @helpduck,

Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
https://cleantalk.org/my/support/open

Please, paste the link to this topic, so we can identify you quickly.

vadimcleantalk
(@usr1)

8 months, 2 weeks ago

Hello @earl_d!

We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.

If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)

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