Error message after recent update

  • Resolved Earl_D

    (@earl_d)


    9 months, 1 week ago

    After the recent update this error message and another showed up on dashboard. No idea what it means. Nothing shows up in the Malware scanner and I can’t remove it.

    2025-09-02 03:09:31: Scheduled: scanner__launch: "WRONG_SITE_RESPONSE TEST_ACTION FOR RC scanner__controller, ERROR: UNEXPECTED RESPONSE: \u0022\u0022\u003C!DOCTYPE html\u003E\u003Chtml lang=\\\u0022en-US\\\u0022\u003E\u003Chead\u003E\u003Ctitle\u003EJust a moment...\u003C\\/title\u003E\u003Cmeta http-equiv=\\\u0022Content-Type\\\u0022 content=\\\u0022text\\/html; charset=UTF-8\\\u0022\u003E\u003Cmeta http-equiv=\\\u0022X-UA-Compatible\\\u0022 content=\\\u0022IE=Edge\\\u0022\u003E\u003Cmeta name=\\\u0022robots\\\u0022 content=\\\u0022noindex,nofollow\\\u0022\u003E\u003Cmeta name=\\\u0022viewport\\\u0022 content=\\\u0022width=device-width,initial-scale=1\\\u0022\u003E\u003Cstyle\u003E*{box-sizing:border-box;margin:0;padding:0}html{line-height:1.15;-webkit-text-size-adjus\u0022\u0022"
    • This topic was modified 9 months, 1 week ago by Earl_D.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    9 months, 1 week ago

    Hello.

    There may have been a temporary error that prevented our Malware Scanner from starting automatically. Please click the “Synchronize with Cloud” button in the plugin settings, wait until the rotating icon disappears and refresh the page.

    Is the error gone?

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    9 months, 1 week ago

    Hello @helpduck,

    Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
    https://cleantalk.org/my/support/open

    Please, paste the link to this topic, so we can identify you quickly.

    vadimcleantalk

    (@usr1)

    9 months ago

    Hello @earl_d!

    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.

    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)

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