• Resolved alshikh

    (@alshikh)


    The error message appears constantly

    “An unexpected error occurred. Please reload the page and try again. If the problem persists, please contact our support team.”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jonas

    (@flinnn)

    Hi alshikh,
    thanks for reaching out.
    This generic error message is intended to be an invisible part of the page that is only displayed when the donation form cannot connect to the server (source code). In your case, however, it seems that some other plugin or theme is causing this error message to be displayed, even though no error occurred. I strongly suspect that the functions nasa_clone_notices_coupon or nasa_move_valiate_notices in this Theme file are responsible.
    The incompatibility with your theme is unfortunately difficult to solve quickly. The problem is that the element is made visible by JavaScript, so you can’t override it with CSS.
    The following fixes come to mind right now:
    – You use another theme
    – You are waiting for the next update of Donation Platform for WooCommerce. I already have an idea how to adjust the code to outsmart your theme.
    – You contact your theme support and ask them for a code change to stop making hidden error messages visible for no reason.
    – You delete line 107 in the code of Donation Platform for WooCommerce in the WordPress Plugin Editor (Attention: No error message will be displayed anymore if no connection to the server can be established).

    Best regards
    Jonas

    Thread Starter alshikh

    (@alshikh)

    Hello Jonas
    i do this
    delete line 107 in the code of Donation Platform for WooCommerce in the WordPress Plugin Editor (Attention: No error message will be displayed anymore if no connection to the server can be established).

    it’s fix the error

    Best regards
    Thank you

    Plugin Author Jonas

    (@flinnn)

    Thanks for the feedback. I am glad to hear that it is working now.

Viewing 3 replies - 1 through 3 (of 3 total)

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