Hello, @vanessa6297
Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes.
Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate
Did it help?
Thanks, I’ll try this. I’ll run a new scan on Tuesday. If I have any other issues I’ll follow up with this question.
Edit: the error message during scan now states this: Nonce had been changed. Please, restart the scan.
Stage: frontend_analysis
I ran a new scan and I see the previously posted error. It still displays an error on the front-end analysis it’s not displaying the 503 error.
the dashboard states the following:
Error establishing a database connection
This either means that the username and password information in your wp-config.php file is incorrect or that contact with the database server at localhost could not be established. This could mean your host’s database server is down.
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This reply was modified 3 years, 7 months ago by
vanessa6297.
Could you please disable the “Use WordPress HTTP API” option?
WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> disable “Use WordPress HTTP API” —> Save Changes.
Did it help?
Edit: I turned off the use WordPress API but still encounter this error message during a new scan: Nonce had been changed. Please, restart the scan.
Stage: frontend_analysis
I’ll try this and update the post if there are any further issues.
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This reply was modified 3 years, 7 months ago by
vanessa6297.
Okay, @vanessa6297.
Let us know the results.
Every update I tried to run yesterday after following the original instructions I seem to encounter an error. It is a 503 server connection error or a Nonce had been changed. Please, restart the scan.
Stage: frontend_analysis error.
I deactivated the Use WordPress HTTP API in the security plugin and clean talk antispam but still have errors.
We are back to the following error message:
Unexpected response code: 0. Error: timeout
Stage: frontend_analysis
I’m going to reach out to my hosting provider and see if they can give me some clarity on the issue as well while I wait for your reply.
We need additional details about your website.
Please contact us via our private Ticket System: https://cleantalk.org/my/support/open; and add a link to this topic, so we can identify you quickly.
Thanks for the tip the support request has been created. I also linked to this question per your suggestion.
Thank you @vanessa6297.
We have received a ticket from you. Let’s continue our conversation there.