• Anonymous User 14271078

    (@anonymized-14271078)


    I get this error message when I try to restore a backup.
    Backups are created fine, and are in the correct folder. If I copy/paste the URL into a browser, the .zip file downloads.

    However when I go to “Restore” and use the URL, it gives this error message:

    I see lots of people are having this problem and no replies. Have spoken to my internet host but they say it must be a plugin issue.

    Can you please advise? This plugin used to work flawlessly on all my sites and now doesn’t restore on any of them. Creating is fine, but restoring doesn’t work.

    https://ww.wp.xz.cn/plugins/wp-clone-by-wp-academy/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Anonymous User 14271078

    (@anonymized-14271078)

    Have seen lots of similar problems but no replies and not sure how to solve.

    Thanks guys!

    Thread Starter Anonymous User 14271078

    (@anonymized-14271078)

    I have tried:

    – resetting permissions
    – uploading the .zip file to the root public_html folder
    – checked WP version and 4.2.2 so should be compatible
    – tried it on several domains and same error
    – tried it on existing installs and completely fresh test installs
    – uploading the backup .zip file to a different URL and trying to restore from that (used to be ../wp-content/uploads/wp-clone/.zip so tried ../test/.zip and same result

    Thread Starter Anonymous User 14271078

    (@anonymized-14271078)

    The only time it works is when it is the same URL i.e.

    I take the backup in my dashboard at http://www.mysite.com
    I then restore to the dashboard at http://www.anothersite.com

    Doesn’t work.

    I take the backup in my dashboard at http://www.mysite.com
    I then restore to http://www.mysite.com

    Works fine.

    So it’s just cross-URL stuff that now doesn’t work, where previously it worked fine.

    Thread Starter Anonymous User 14271078

    (@anonymized-14271078)

    For me, it is only a problem with different URLs. For example if I am backing up Website A and restoring it to a Website B, it doesn’t work. If I am backing up from Website A and restoring to Website A, it works fine.

    Why would it not work on different URLs? I tried resetting the permissions of my folders but that had no effect.

    My web host (Heart Internet) have no idea what the problem is. The good news is that I found a workaround…

      To create a backup of Website A and restore it to Website B

    1. Log in to Website A dashboard and use the WP-Clone plugin to create a backup of Website A.
    2. Paste this URL into your internet browser, and it will download the .zip file.
    3. Using an FTP program, log into Website B and navigate to the folder ../wp-content/uploads/wp-clone/ (for example, if you are on Heart internet it will be public_html/wp-content/uploads/wp-clone)
    4. Upload the downloaded .zip file into this folder.
    5. Your zip file is now on Website B so you can use the URL http://www.websiteB.com/wp-content/uploads/wp-clone/theZipFileName.zip. Test this by pasting it into a browser and seeing if it downloads. There can be no spaces in the URL.
    6. Log into the Website B dashboard, and go to the WP-Clone plugin.
    7. Click ‘Restore from URL’ and paste your website B URL into it.
    8. Click restore and it will work.

Viewing 4 replies - 1 through 4 (of 4 total)

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