Error Message on checkout Page

  • Resolved trigienit

    (@trigienit)


    11 months, 2 weeks ago

    Hello, I am having an issue when trying to checkout in a website i am working on.

    When all the plugins and theme i am using are installed, i get the error message “Something went wrong. Please contact us to get assistance.”

    When i deactivate all the plugins and switch to the storefont theme, i get the error message “Payment processing failed. Please retry.”

    These error appear once the customer gets to the checkout page, without applying the card information.

    below is what i find in the logs

    2025-06-30T00:06:05+00:00 Debug ====Stripe Version: 9.5.3==== ====Stripe Plugin API Version: 2024-06-20==== ====Start Log==== payment_method_configurations ====End Log====

    • This topic was modified 11 months, 2 weeks ago by trigienit.
Viewing 4 replies - 1 through 4 (of 4 total)
  • LovingBro (woo-hc)

    (@lovingbro)

    11 months, 2 weeks ago

    Hi @trigienit,

    Thanks for reaching out and sharing the error details. I understand how concerning it can be to encounter checkout failures, especially when you’ve already tried switching to Storefront and disabling plugins. Let’s look into this together.

    From what you described:

    • When using all plugins and your active theme, you get: “Something went wrong. Please contact us to get assistance.”
    • When only WooCommerce and the Storefront theme are active, you get: “Payment processing failed. Please retry.”

    This second error message usually indicates that the Stripe plugin is functioning but hasn’t received a valid payment method yet. That aligns with your note that the card info wasn’t submitted.

    Here’s what I recommend:

    1. Confirm test/live mode setup Double-check that you’re using the correct API keys for the selected mode (test or live) by going to WooCommerce → Settings → Payments → Stripe → Settings. Ensure they match the environment you’re testing in.
    2. Enable Stripe debug logging In the same Stripe settings page, make sure debug logging is enabled. That will help capture detailed logs during checkout attempts. You can then review them under WooCommerce → Status → Logs → Select the latest log with stripe in the name.
    3. Check for JavaScript issues Since the error appears without submitting card details, a JavaScript error might be preventing Stripe Elements from rendering properly. Right-click your checkout page, select Inspect, then go to the Console tab to check for any errors.
    4. Conflict test outcome You mentioned that you tested with Storefront and only WooCommerce and Stripe plugins active, which is great. If the error persists even then, try the following:
      – Regenerate WooCommerce pages: Go to WooCommerce → Status → Tools → Create default WooCommerce pages.
      – Clear browser cache or test in an incognito window.
      – Ensure the checkout page has the [woocommerce_checkout] shortcode or is built using the WooCommerce Checkout block.

    If you’re still getting stuck, feel free to share a full copy of your System Status Report using https://pastebin.com and post the link here. I’d be happy to take a closer look.

    Let’s get this sorted out!

    Thread Starter trigienit

    (@trigienit)

    11 months, 2 weeks ago

    Like i mentioned once the page loads up, the error appears.

    Once the error message appeared, i proceeded to carry out a test transaction (test mode) and it was successful.

    https://pastebin.com/UidJvn0u

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    11 months, 2 weeks ago

    Hi there!

    Thank you for sharing the system status report. Everything currently appears to be fine in the report.

    I tried to replicate the issue on your site, but I wasn’t able to see any error message when the checkout page loads or even after placing a test order.

    To assist you better, could you please record a short video showing the exact issue you’re facing? This will help us replicate the problem and provide more accurate guidance. You can use https://loom.com for recording and sharing the video.

    It could also be a caching issue. I noticed you’re using a caching plugin—please try deactivating it temporarily Once done, head over to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Capabilities – Reset Capabilities
    • Clear customer sessions -Clear

    Next, please clear your browser cache and then check again.

    Let me know how that goes.

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    11 months ago

    Hi there,

    Just checking in! Since it’s been a while, I’ll go ahead and close this out — but feel free to reach out whenever you’re ready.

    Apart from this, if you’re happy with our plugin and the support you’ve received, we’d really appreciate a review: https://ww.wp.xz.cn/support/plugin/woocommerce-gateway-stripe/reviews/#new-post

Viewing 4 replies - 1 through 4 (of 4 total)

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