error message when WooCommerce Shipping active | ww.wp.xz.cn

Resolved michaelmortarotti
(@michaelmortarotti)

1 year, 6 months ago

On order page where I usually can create a shipping label, I get the following message: “Unable to retrieve WordPress connection data. Please try reconnecting your WordPress connection.”

If I turn off WooCommerce Shipping, the old style shipping options re-appear, but the UI for WCShipping is not available and causes an error when activated via plugins page. My understanding is that I should have BOTH WC Shipping and WC Shipping & Tax activated, but it is causing this issue. Also, WC S&T being deactivated while WC Shipping is active does NOT solve the issue.

Viewing 2 replies - 1 through 2 (of 2 total)

ckadenge (woo-hc)
(@ckadenge)

1 year, 6 months ago

Hi @michaelmortarotti,

Sorry to hear about the issues you’re facing.

In order to assist you further, please contact us at <a href=“https://woo.com/my-account/contact-support/”>Woo.com > My Account > Support</a>. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Plugin Author WooCommerce
(@woocommerce)

1 year, 5 months ago

Since troubleshooting is moving to ticket, I’m going to mark this thread as resolved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘error message when WooCommerce Shipping active’ is closed to new replies.

2 replies
3 participants
Last reply from: WooCommerce
Last activity: 1 year, 5 months ago
Status: resolved