Error: Mismatch shipping cost

Resolved andrian77s
(@andrian77s)

2 years, 2 months ago

Hello,

I get following error after I want to confirm the order on the checkout page after shipping quotation:

“Mismatch shipping cost. Your shipping costs should be XX Euro. Please refresh and try again later.

I kindly ask you to help.

Kind regards
Andrian

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter andrian77s
(@andrian77s)

2 years, 2 months ago

Please see error on the screenshot bellow:

https://drive.google.com/file/d/1qhxJ-y75swhIvr-SRS-P1aIavvoJxF7q/view?usp=sharing

https://drive.google.com/file/d/1-y22wqbRR-8YycAw0APYkxlUAA9d-Z_Y/view?usp=sharing

Plugin Author Repon Hossain
(@reponwp)

2 years, 2 months ago

Hi @andrian77s

I think customers will get updated shipping costs after clicking on the refresh button.

If you still see a problem let me know.

Thanks

Thread Starter andrian77s
(@andrian77s)

2 years, 2 months ago

Hi @reponwp,

thank you for your reply. Perhaps I should clarify: the customer is shown the quoted shipping price by us during checkout (that’s fine).

The problem is that when the customer want to check out (place an order with a delivery price that we quoted) – then the error that I have screened in the links above appears:

““Mismatch shipping cost. …”

I would be grateful if you could help.

Best regards
Andrian
Plugin Author Repon Hossain
(@reponwp)

2 years, 2 months ago
Hi @andrian77s ,

I just checked the problem you are saying. The above notice will get the customer when the shipping cost does not match. Customer will see the below error if mismatch
"Mismatch shipping cost. Your shipping cost should be {amount}. Please refresh and try again."

Would you give me a screenshot of the backend where you set the shipping cost?

Thanks,
Repon
- This reply was modified 2 years, 2 months ago by Repon Hossain.
Thread Starter andrian77s
(@andrian77s)

2 years, 1 month ago

Hi @reponwp

many thanks for your reply. Bellow I send you the screenshots for all steps of customer order and quotation by the admin. (files 1-9):

https://drive.google.com/drive/folders/1qtexu7fF7UnvJ93jY0A-pPuf35n4uOEd?usp=sharing

I hope you have a solution for this problem.

With kind regards
Andrian

Plugin Author Repon Hossain
(@reponwp)

2 years, 1 month ago

Hi @andrian77s ,

I have added a new setting for disabling that notice. Please see the screenshot below
https://prnt.sc/kt2WisgvJLOn

Thanks,
Repon

Viewing 6 replies - 1 through 6 (of 6 total)

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