Error modify URL to access admin panel

  • Resolved Valber

    (@valberfigueiredo)


    6 years, 2 months ago

    Hello Team

    When configuring and activating option to change URL to access the admin panel the configuration gave an error and directs to the new url and I get:

    error 404 not found

    I tried clearing configuration / restoring the configuration and saving but it doesn’t work and I’m directed to page 404 error

    So now I’m without access to the site.

    However, I deactivated the plugin via FTP by renaming the file because it was the only way I found until I managed to solve this.

    Can you please help me?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Contributor Maya

    (@tdgu)

    6 years, 2 months ago

    Hi @valberfigueiredo,
    Sorry for the issue, this can be caused by different issues, please try the followings:

    1) Possible there’s another plugin which conflicts with the URL re-map, can you try to temporary disable all other codes or just temporary rename/re-locate

    2) Check if there are other rules in your .htaccess file which modify the default wp-login.php

    3) Try to change the rewrite line in .htaccess file from
    RewriteRule ^new-login.php(.*) /wp-login.php$1 [L,QSA]
    to
    RewriteRule ^new-login.php /wp-login.php [L,QSA]
    change the new-login.php with your own option, specified through plugin interface.

    What server you currently use?

    Thanks

    Thread Starter Valber

    (@valberfigueiredo)

    6 years, 2 months ago

    Thank you for your help.

    You said: Check for other rules in the .htaccess file that modify the wp-login.php pattern

    Answer: I didn’t find .htaccess and I don’t know where to find it … I searched on google and couldn’t find something exact to help me.

    And I also have other problems

    If I configure and save any of the options below, some part of the Flatsome theme breaks mainly:

    * Open Cart dropdown when product is added to cart

    * And the shopping cart page.

    Enabling any of these options:

    – New Theme Path
    – New Style File Path
    – New Content Path
    – Block wp-content URL
    – New Plugins Path
    – Block plugins URL
    New Path modules / module_name
    – New Uploads Path
    – Block default uploads URL

    I can’t change the theme path or the style path.

    Nor can I change anything in the / wp-content / path and anything within that path.

    So I can’t use any of the options above.

    Plugin not compatible with Flatsome theme?

    My Configuration:

    WordPress version 5.3.2
    WooCommerce Version 3.9.2
    Current theme: Flatsome Child (version 3.0)
    PHP version 7.3.14-5 + 0 ~ 20200202.52 + debian9 ~ 1.gbpa71879 nginx / 1.16.1

    Plugin Contributor Maya

    (@tdgu)

    6 years, 2 months ago

    Is your server actually running on Apache or Nginx?

    Thanks

    Thread Starter Valber

    (@valberfigueiredo)

    6 years, 2 months ago

    Yes – nginx / 1.16.1

    Thread Starter Valber

    (@valberfigueiredo)

    6 years, 2 months ago

    This is one of the best if not the best plugin I have on my website.

    I really want to fix these unforeseen circumstances and use it and soon I want to upgrade, because the plugin is incredible.

    Thread Starter Valber

    (@valberfigueiredo)

    6 years, 2 months ago

    When I change and activate one of the options above the site breaks see:

    Images:

    Error home page: https://ibb.co/KVDgZpP

    Error Page Product: https://ibb.co/y0JP3yZ

    Error Page cart: https://ibb.co/pLRWFsW

    Depending on which of these settings I change and activate it breaks some location on the site or breaks locations on the entire site.

    Plugin Contributor Maya

    (@tdgu)

    6 years, 2 months ago

    Hi @valberfigueiredo
    I understand, unfortunately the free code can’t run on Nginx, it works only if Nginx is being set as reverse proxy for Apache, which does not appear to be the case ( see the plugin FAQ – What servers this plugin can work with ).
    The plugin outputs a notice regarding this, if there is none on your admin dashboard, there must be another code which blocks it.

    Only the PRO can run on full-stack Nginx servers type.

    Thanks

    Thread Starter Valber

    (@valberfigueiredo)

    6 years, 2 months ago

    I don’t see any specific warning about Nginx

    No warning see: https://ibb.co/v4CGKMB

    Could you guys help me check and help me fix this?

    Plugin Contributor Maya

    (@tdgu)

    6 years, 2 months ago

    Sure I can help further, please contact us.

    Thanks

    Thread Starter Valber

    (@valberfigueiredo)

    6 years, 2 months ago

    Do I contact by email? If so which one please?

    Do I send store admin data over there?

    From already thank you very much from the heart

    Plugin Contributor Maya

    (@tdgu)

    6 years, 2 months ago

    Please use the contact form at https://www.wp-hide.com/

    Thread Starter Valber

    (@valberfigueiredo)

    6 years, 2 months ago

    Thanks. I sent an email over there.

    Thank you for real.

    Plugin Contributor Maya

    (@tdgu)

    6 years, 2 months ago

    Hi,
    I didn’t receive anything by now? Can you try again or send to contact @ wp-hide.com ( remove spaces )

    Thanks

    Plugin Contributor Maya

    (@tdgu)

    6 years, 2 months ago

    Sorry, there was a problem with our contact form, please try again.

    Thread Starter Valber

    (@valberfigueiredo)

    6 years, 2 months ago

    Understand. Yesterday I sent an email and found it strange that I had not received any confirmation after sending it.

    Now I just reinvented received this confirmation:

    Thank you! You will receive a response as soon as possible.

    And to warn – By email I have not received any automatic confirmation, I do not know if you have it scheduled.

    Thanks in advance for all your help.

Viewing 15 replies - 1 through 15 (of 15 total)

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