Error msg: “There was an error rendering the email preview”

  • Resolved WPinThai

    (@wpinthai)


    9 months, 1 week ago

    In WooCommerce, I see an error message when trying to use WooCommerce’s (quite recently-introduced) Email Template Preview (in WooCommerce, Settings, Email tab). The error message is …

    “There was an error rendering the email preview. This doesn’t affect actual email delivery. Please contact the extension author for assistance.“

    Problem goes away when Flexible Checkout Fields PRO version of your plugin is deactivated. (Free version of your plugin does not seem to cause the issue / works OK)

    Please tell me the fix for this issue

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support rzepsen

    (@rzepsen)

    9 months, 1 week ago

    Hello, @wpinthai

    Thank you for your message. The issue you are describing is related to the PRO version of the plugin, while the forum on ww.wp.xz.cn is dedicated only to the FREE version.

    To receive proper support, please reach out to us via the official support channel for the PRO plugin. Our team will be able to assist you there.

    Best regards,

    Thread Starter WPinThai

    (@wpinthai)

    9 months, 1 week ago

    My licence for the PRO version has expired

    Plugin Support rzepsen

    (@rzepsen)

    9 months, 1 week ago

    Hello, @wpinthai

    Thank you for your message. Please note that technical support for the PRO version of the plugin is only available with an active subscription. Since your license has expired, you would need to renew it in order to receive support.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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