Error not understandable

  • Resolved xavi74

    (@xavi74)


    2 years, 2 months ago

    At the checkout of the cart, in the last step when I click on “PLACE ORDER”, with the test bank account, a red box with a triangle with an exclamation appears at the top and next to it it says “null is not an object (evaluating ‘e.submit’)»

    Does anyone know what that is?
    Thanks in advance to anyone who can help me.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 50 total)
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  • Juan G. (woo-hc)

    (@judagutor)

    2 years, 2 months ago

    Hi @xavi74!

    Thank you for reaching out.

    I checked your site and confirmed the issue you have.

    Which payment gateway are you using?

    To have more context and further check into this, kindly provide us the following:

    • Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thanks!

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    I am using WooCommerce in testing mode for a credit card payment gateway.

    The fatal errors that appear in the log are many and I imagine that there is 1 for each attempt to pay:
    “2024-03-01T09:30:29+00:00 Crítico – Allowed memory size of 134217728 bytes exhausted (tried to allocate 49152 bytes) en /home/tiziana2/domains/tiziana-shoes.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php en la línea 54“

    And the system status is attached in a txt:
    https://tiziana-shoes.com/log.txt

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    In case it is of more help to you, I am attaching a screenshot of the log that appears on the payment page.

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    If you want to access the woocommerce admin these are the credentials:
    URL: https://tiziana-shoes.com/wp-admin
    User: tiziana-shoes
    Pass: (S2mVRV8wqV2lSJM&r

    Plugin Support omarfpg a11n

    (@omarfpg)

    2 years, 2 months ago

    Hi @xavi74,

    Please never share (or offer to share) login credentials here. This is a public forum and for the best interest of your sites security, this should never be shared. Just to add, it can result in your account being banned, as seen in the forum guidelines.

    Regarding the issue, I see a lot to go after, firstly I’d suggest reaching your hosting provider to increase the memory limit for your PHP.

    You’re using WooPayments, correct? You may want to use the sandbox mode for it as you’re currently running tests. Can you follow this guide, please? https://woo.com/document/woopayments/testing-and-troubleshooting/sandbox-mode/.

    I hope this helps so far!

    -OP

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    I change the password. Thanks for your support

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    I asked the hosting company for the memory and they increased it to 256 MB.

    Afzal (woo-hc)

    (@afzalpansuvi)

    2 years, 2 months ago

    Hi @xavi74,

    Thank you for the update and for taking the time to increase the PHP memory limit. That’s a great first step!

    The error you’re experiencing could be related to the Checkout Shortcode. I’ve seen similar issues before that were resolved by switching from the Checkout Shortcode to the Checkout Block. The Checkout Block provides a more modern, user-friendly checkout experience and could potentially resolve the issue you’re facing. You can find more information about how to switch to the Checkout Block in this guide.

    Please give that a try and let me know if it helps. If the issue persists, don’t hesitate to reach out. We’re here to help!

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    I don’t understand what I have to do.
    It asks me to edit the cart page and remove the short block [woocommerce_cart] that generates my cart content.
    How do I do that?

    Then I should search for the Cart Block, or locate it by navigating to the WooCommerce Blocks section.
    Where is the WooCommerce Blocks section?

    Sorry to be so ignorant about this, but this is my first time setting up a shop.

    Thanks for the help you are giving me.

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    I’ve finally understood what I’m asked in the guide you’ve given me but I can’t add a cart block because it’s paid and I only have the free version.

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    I have made a test cash on delivery purchase and it has worked perfectly.

    ckadenge (woo-hc)

    (@ckadenge)

    2 years, 2 months ago

    Hello 👋 @xavi74,

    I have made a test cash on delivery purchase and it has worked perfectly.

    I’m pleased to hear that your test cash on delivery purchase went through successfully without any error messages showing.

    This is a great way to ensure everything is set up correctly on your site.

    If you have any other questions or need further assistance, feel free to get in touch.

    We’re here to help!

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    The cash on delivery purchase has worked correctly, but what the customer is asking for is a credit card purchase, which is what is giving me an error.

    Thread Starter xavi74

    (@xavi74)

    2 years, 2 months ago

    I have configured the entire Stripe account with real bank details, checking account, etc… (for payment by credit card)
    …and I haven’t achieved anything, everything still gives the same error as at the beginning.
    I do not know what to do.

    Juan G. (woo-hc)

    (@judagutor)

    2 years, 2 months ago

    Hi @xavi74!

    I understand how frustrating this can be, but rest assured, we will work with you until the issue is solved.

    I visited your site and replicated the issue. I also checked your system status report; I can see that you are using Elementor and various plugins to add features to Elementor.

    The cash on delivery purchase has worked correctly, but what the customer is asking for is a credit card purchase, which is what is giving me an error.

    Since Cash on Delivery is a core WooCommerce payment option, and it is working fine, different from credit cards (you need a plugin to use credit cards like WooPayments), which are the ones giving trouble, I think a conflict between WooCommerce, WooPayments and your theme or another plugin installed might be happening in your site.

    To be sure, please perform a conflict test by temporarily switching your theme back to Storefront, deactivating all plugins except WooCommerce and WooPayments, and then checking again if the issue persists.

    If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each until you find the one causing conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation of how to do a conflict test here: https://woo.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

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