Error Notifications not working

  • Resolved wp_dsp

    (@davidspeyer)


    3 months, 1 week ago

    Thank you very much for offering premium features like error notifications!

    In my case, I am not able to activate any of the notification methods.

    When I click on the telegram bot link, I am only able to click on a “start bot” button. But when I do that, nothing happens. I logged into my telegram account before.

    When I try to use Slack and click on the “Continue to Slack” button, I get the error “cURL error 28: Connection timed out after 10002 milliseconds”.

    Do you have any idea why this is happening?

    Kind regards
    David

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    1 month, 3 weeks ago

    Hi @davidspeyer,

    Regarding the issues you described—specifically the inactivity after clicking the “start” button for Telegram and the “cURL error 28” for Slack—these symptoms often point toward a communication barrier between your website server and the external service APIs.

    Since these errors are highly dependent on your specific server environment and its firewall configurations, this is a case that requires a closer look at your unique setup. To ensure we can investigate this thoroughly and provide you with a precise solution, could you please create a formal support ticket on our WPManageNinja Support Portal?

    Once you have opened the ticket, please provide us with the following details:

    1. Your WordPress System Status report (found under Tools > Site Health > Info).
    2. Any specific security plugins or server-side firewalls (like ModSecurity) that might be restricting outgoing connections.

    Our technical experts will be standing by to review your environment settings and assist you further with your specific use case.

    Thread Starter wp_dsp

    (@davidspeyer)

    1 month, 3 weeks ago

    Hi Ibrahim,

    I am using another solution now.

    Just for your information: I had WordFence activated.

    Kind regards
    David

Viewing 2 replies - 1 through 2 (of 2 total)

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