Error occured while processing your order

  • Resolved nomangardazi

    (@nomangardazi)


    11 months, 2 weeks ago

    Hello,

    We are facing issues with both PayPal and Stripe during checkout.

    The following error message appears on the frontend after a customer attempts payment:

    “An error occurred while processing your order. Please check your payment method for any charges and review your order history before retrying.”

    Despite this message, the order does get placed — sometimes marked as failed in the admin dashboard, and occasionally even as completed. However, this error message always appears on the frontend, creating confusion for customers.

    After thorough testing, we found that when we disable your plugin, the checkout process and payments work perfectly fine.

    Could you please investigate this issue and advise on a fix?

    • This topic was modified 11 months, 2 weeks ago by nomangardazi.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    11 months, 1 week ago

    @nomangardazi

    To investigate the details thoroughly and assist you effectively, please open a support ticket here:
    https://urbiport.freshdesk.com/support/home

    When submitting the ticket, please reference this issue.

    This will help us track and resolve the problem as quickly as possible.

    We appreciate your cooperation.

    Best regards,
    QuadLayers Support Team

    Thread Starter nomangardazi

    (@nomangardazi)

    11 months, 1 week ago

    Thank you,

    I have submitted a ticket.
    Looking forward to your resposne.

    Thread Starter nomangardazi

    (@nomangardazi)

    11 months ago

    Hello

    Can you please let me know if you have any update here?

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    11 months ago

    @nomangardazi

    Thank you for following up.

    Could you please provide the ticket number you submitted? This will help us check the current status and follow up accordingly.

    Best regards, Quadlayers Support Team.

    Thread Starter nomangardazi

    (@nomangardazi)

    9 months, 3 weeks ago

    Hello
    I was not assigned a ticket nuumber.
    I was requested to provide Admin access in the mail.

Viewing 5 replies - 1 through 5 (of 5 total)

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