Error occurred during authentication

  • Resolved Millie

    (@aeime)


    2 years, 11 months ago

    Hi, in my dashboard I have this message

    Urgent: Your Website is Not Tracking Any Google Analytics Data!

    Google Analytics 3 (UA) and support was sunset on July 1, 2023. Your website is currently NOT tracking any analytics.
    Create or connect a new Google Analytics 4 property immediately to start tracking.

    I go to the MonsterInsights connect wizard and
    Manually enter GA4 Measurement ID
    Add Measurement Protocol API Secret

    The wizard says

    Connected to Google Analytics

    Success
    Tracking Code Installed

    Success
    Data Being Collected

    However, the “Urgent: Your Website is Not Tracking Any Google Analytics Data!” dashboard message doesn’t go away and there is no data.

    If I try and setup without the wizard I get this error message

    The following error occurred during authentication:

    Your site is already authenticated into MonsterInsights, but we couldn’t fix the authentication of https://xxx for you. Please contact support and we will be happy to help you resolve this issue. But, I cannot log-in.

    I tried deleting the plugin, but still get this error.

    Please help. Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Michelle D.

    (@devmich)

    2 years, 11 months ago

    Hi @aeime,

    Thanks for reaching out. I’m sorry for the trouble here!

    To help resolve authentication issues, please try the following:

    • Log into your WordPress site and go to Insights » Settings to find the Google Authentication section.
    • First click on Disconnect MonsterInsights. Here’s how to find it: https://a.supportally.com/i/sRufHT
    • If disconnecting doesn’t work the first time, please try again! It will work on the second try.
    • Once successfully disconnected, please try completing the Setup Wizard again.

    I hope this information helps, but let me know if you have further questions.

    Thanks!

    Thread Starter Millie

    (@aeime)

    2 years, 11 months ago

    Hi @devmich , Thanks for this. However, the Disconnect option is not available. There is no authentication toggle only “Connect MonsterInsights”. See image at

    https://drive.google.com/file/d/1snUA0Bg8uRwMqX8sgoTauzP2cJc5nNgd/view?usp=sharing

    When I click on Connect MonsterInsights I get

    The following error occurred during authentication:

    Your site is already authenticated into MonsterInsights, but we couldn’t fix the authentication of https://xx for you. Please contact support and we will be happy to help you resolve this issue.

    Return to your site

    I have tried connecting multiple times, and the wizard multiple times. With the wizard the URL goes to /wp-admin/?page=monsterinsights-onboarding&mi-auth-error=2#/authenticate and only lets me manually enter GA4 measurement ID and Measurement protocol API secret. But then in the wordpress dashboard it says “Your website analytics dashboard is not currently configured. Please use our setup wizard to get started.”

    What can I try next? thanks

    Plugin Support Michelle D.

    (@devmich)

    2 years, 10 months ago

    Hi @aeime,

    I appreciate those details. I’m sorry for the continuing trouble here.

    Can you please try to reconnect your site with Google Analytics again? It should work this time.

    If you are unsure of how to reconnect MonsterInsights to Google Analytics, please check the link below:

    https://www.monsterinsights.com/docs/connect-google-analytics/

    If you are still receiving the same error, would you be able to reach out to us at https://www.monsterinsights.com/get-help/ so we can take a closer look at things?

    Thanks so much!

Viewing 3 replies - 1 through 3 (of 3 total)

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