Error occurred while checking account status

Whilst awaiting a reply, I took the engineers’ approach of “switch it off and back on again” i.e. deactivated the plugin and re-activated it. The error has gone away, even though I still can’t see the file it was looking for anywhere (well, not obviously related to CleanTalk anyway).

[public_html]$ pwd
/xxxx/xxx/public_html
[public_html]$ find . -name “cacert.pem” -type f 2>/dev/null
./wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/cacert.pem
./wp-content/plugins/updraftplus/includes/cacert.pem
./wp-content/plugins/updraftplus/vendor/guzzle/guzzle/src/Guzzle/Http/Resources/cacert.pem
./.wp-toolkit_v/wp-content/upgrade-temp-backup/plugins/wordfence/vendor/wordfence/wf-waf/src/cacert.pem
./.wp-toolkit_v/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/cacert.pem
./.wp-toolkit_v/wp-content/plugins/updraftplus/includes/cacert.pem
./.wp-toolkit_v/wp-content/plugins/updraftplus/vendor/guzzle/guzzle/src/Guzzle/Http/Resources/cacert.pem

Although this action has removed the problem, it would be good to know: –

a) what caused the issue? I only noticed the problem when I logged on to the admin pages. If I hadn’t, it could have been there for days, until I next happened to log in.

b) why was it looking for a file, that presumably it isn’t looking for now that I’ve deactivated/activated the plugin?

Thanks @dimitrycleantalk

Looking in the WP activity log, I can see the deactivation deleted around 9 tables from the database e.g. xxx_cleantalk_connection_reports, xxx_cleantalk_sessions. I can see they have now been re-created. Maybe there was some duff data in them, that isn’t there after reactivating.