Error Occurs While Updating Plugins & Themes

  • moojomoore

    (@moojomoore)


    12 years, 10 months ago

    Hello, I have been having problems with the auto-updating feature of WordPress ever-since I installed it in May. When I go and auto-update I get this message:

    Downloading update from http://downloads.wp.xz.cn/plugin/disable-comments.zip...
Unpacking the update...
Installing the latest version...
Removing the old version of the plugin...
Plugin update failed.

An error occurred while updating Disable Comments: <strong>Could not remove the old plugin.</strong>

    I only get this problem when updating plugins & themes, but not when updating WordPress. My website is http://www.upmpullers.com

    Any help is appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
  • esmi

    (@esmi)

    12 years, 10 months ago

    That sounds like you have a folder ownership problem, Have a word with your hosts about it.

    Thread Starter moojomoore

    (@moojomoore)

    12 years, 10 months ago

    I already have talked to my host. They said that there isn’t anything that they can do about it because they don’t support 3rd party applications. The last time I talked to them about it, they said it was WordPress that was causing the problem and not them and I should submit a ticket about the problem to WordPress. I don’t know what to do!

    esmi

    (@esmi)

    12 years, 10 months ago

    Did you ask them specifically about a folder ownership problem?

    Thread Starter moojomoore

    (@moojomoore)

    12 years, 10 months ago

    I just asked them and they said: “You need to be specific on what we should do to resolve your WordPress issue since WordPress is a third-party program.”

    esmi

    (@esmi)

    12 years, 10 months ago

    Ask them to check the ownerships on all folders inside wp-content/plugins.

Viewing 5 replies - 1 through 5 (of 5 total)

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