Error on line 2412

  • Resolved Kenny Verbeurgt

    (@kennyverbeurgt)


    2 years, 5 months ago

    There was already an account linked to this plugin and it worked perfectly. I created a new account in Mailchimp and linked it to this plugin. Afterwards I deleted the new account in MailChimp (not in the plugin) and then I wanted to link my old account back in the plugin, but I keep getting the following error: Mailchimp says: API request error on 2412 in /customers/b/4/1/oasisgarden.be/httpd.www/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    I have completely removed the plugin and added it again but keep getting the same error. Can you help us? Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jordan Rich

    (@builtbyjordan)

    2 years, 5 months ago

    Hey there, if not already have you tried clearing cache and cookies completely and tried logging directly into the Mailchimp account directly first?

    Next could you try the installation once more and when the sign in pop-up occurs and you attempt to sign in does the error still persist? If so please provide a screenshot of what is seen.

    On our end I’ve checked our systems to see if there was any connection to the store oasisgarden.be and did not see any. So it should be ready for a new connection if you can try again.

    Thread Starter Kenny Verbeurgt

    (@kennyverbeurgt)

    2 years, 5 months ago

    You can close the ticket, we have found another solution. Thanks anyway for looking into this for us

    Plugin Support Jordan Rich

    (@builtbyjordan)

    2 years, 5 months ago

    You’re more than welcome. Glad you found a solution.

    lyndayao10

    (@lyndayao10)

    2 years, 2 months ago

    Hello, how we’re you able to fix this?

    Plugin Support Jordan Rich

    (@builtbyjordan)

    2 years, 2 months ago

    @lyndayao10 This may be related to an issue we’ve seen where users that have disconnected the Mailchimp for WooCommerce from the integrations page in their Mailchimp acccount are having issues with reconnecting. We’re working to get this resolved as soon as possible. This will more than likely make it into our next release. However, it’s hard to say exactly when this can occur. If you would like an even quicker response feel free to provide us with the URL to the store in question and we’ll see what we can do.

Viewing 5 replies - 1 through 5 (of 5 total)

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