error on mobile after installing plugin

  • Resolved donatien4435

    (@donatien4435)


    2 months ago

    after installing the plugin, it works on computer, but it creates issue on my main page of website when I try to visit with mobile phone. Even after desactivating the plugin I still see issue on my website especially on the homepage when I visit with mobile phone. What’s happen?

Viewing 3 replies - 1 through 3 (of 3 total)
  • WP Desk

    (@ingielewiczdorota)

    2 months ago

    Hi,

    thank you very much for reaching out.

    Did any errors appear in the logs?

    If the problem persists after disabling our plugin, it’s likely not the cause.

    This problem may be related to another plugin used in your shop. Please try to isolate the issue by disabling plugins that are not ours or WooCommerce. Then please enable the plugins one by one, clear the cache, and check if the problem still exists.

    If so, please test the plugin again, but this time using Storefront—the official WooCommerce theme. This will help us identify a possible conflict with your theme.

    Please let me know the results.

    Best regards,

    Plugin Support krzysztofskorupa

    (@krzysztofskorupa)

    1 month, 3 weeks ago

    Hi, I haven’t heard back from you in a while. Is there any update on the issue you reported?

    Best regards,

    Plugin Support krzysztofskorupa

    (@krzysztofskorupa)

    1 month, 2 weeks ago

    Hi, I haven’t received any new updates on this matter for quite some time.

    I’ll go ahead and close this thread and mark it as resolved. If you have any questions in the future, please feel free to contact me again.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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