• Resolved baggen

    (@baggen)


    Hi,

    So i have this strange issue, system is not sending any emails on new order event.

    If i change status on an order system sends email correct (same settings as new order)

    I installed “WP mail log” and from there i can see the following error message that shows up on all attempts on “new order”

    Error:
    <i class=’fa fa-exclamation-circle’ title=’Invalid address: (setFrom) [email protected]’ aria-hidden=’true’></i>

    but as stated above if i change the status of the order customer email will get email and sender will be “[email protected]”, but on new order customer email from same sender generates this error.

    I have no idea what might be the issue here.

    Best regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • This kind of problem may be caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:
     

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    —-

    Could you please enable WP_Debug on your site and let us know if you see any errors?

    You can read more about how to enable WP_Debug here:
    http://codex.ww.wp.xz.cn/Editing_wp-config.php#Debug

    Here are the basic steps:

    1. Login to your site through FTP
    2. Make a backup of wp-config.php
    3. Open this file and add the code below
    4. Save and re-upload this file

    Find this line of code: define('WP_DEBUG', false);

    Change it be this:

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    
    // Disable display of errors and warnings 
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors',0);

    Once you’ve done that, try making that error happen again. You will find a debug.log file created in your /wp-content/ folder – please send that to us so we can see what might be going on.

    —-

    Similar errors (but got fixed in the latest version of WordPress core):

    * https://github.com/wp-cli/wp-cli/issues/3374
    * https://core.trac.ww.wp.xz.cn/ticket/37736

    Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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