Error on payment link: Submit validation amount mismatch

  • Resolved larajoely

    (@larajoely)


    1 year, 3 months ago

    Hello everyone! We’ve been using this plugin for quite a while and it has worked well, but recently we had issues when creating new products with variant groups.

    When the user selects the variants via checkboxes and submit payments, they an error that the submitted price is lower than the expected one, please refer to the image below:

    Product base price is 300 euros, and then we have 4 variants, the selected ones sums up 300 euros, so in total it should be 600 euros, yet we get this weird error. We are testing this using stripes credit card info from documentation, as users did have the same issue on production.

    When looking at the error log we get this:

    FAILURE: Pre-API Submission validation amount mismatch. Expected amount (in cents): 100000, Submitted amount (in cents): 60000

    Any thoughts? -thank you!

    • This topic was modified 1 year, 3 months ago by larajoely.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    1 year, 3 months ago

    Thank you for reaching out to us. Are you currently using a cache plugin in your site or is your server running any caching system?

    Also, did anything changed in your site or server prior to this issue?

    Regards.

    • This reply was modified 1 year, 3 months ago by mbrsolution.
    Moderator Support Moderator

    (@moderator)

    1 year, 3 months ago

    @larajoely Your reply has been archived due to 3 short links in the reply. Normally they would be expanded in place but I am informing you instead.

    If you repeat that then the short links will be expanded in your reply. Short links have been abused in the past and are expanded when found.

    Thread Starter larajoely

    (@larajoely)

    1 year, 3 months ago

    @mbrsolution Thanks for the quick reply.

    I don”t have any cache plugin on the WordPress neither the server seems to be running any, we’ve been using this plugin for a while and nothing has been changed lately, last time was used on September 2024 and it worked well.

    The only changes have been done (after getting the error) are that we updated the WordPress to its latest version, we upgraded our php version from 7.4 to 8.1 and all plugins are to update, but no new plugins have been added.

    Sidenote, old created links work well but if I try to customize them with new information then they stop working (and I get the error message), this happens when creating variant groups.

    Plugin Support mbrsolution

    (@mbrsolution)

    1 year, 3 months ago

    Please check the following documentation to make sure you are creating a variable product as per our instructions.

    https://s-plugins.com/creating-variable-products-using-the-stripe-payments-plugin/

    Let me know how you go.

    Kind regards.

    Thread Starter larajoely

    (@larajoely)

    1 year, 2 months ago

    Thank you for your suppport, based on this latest link I was able to make this work, I followed the instructions and it worked.

    Thank you!

    Plugin Support mbrsolution

    (@mbrsolution)

    1 year, 2 months ago

    I am happy to know that it is working again 🙂 Enjoy the plugin.

    Kind regards.

    • This reply was modified 1 year, 2 months ago by mbrsolution.
Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Error on payment link: Submit validation amount mismatch’ is closed to new replies.