Hi @isahense,
Thanks for reporting the issue.
We understand that you’re seeing a “critical website error” when a user tries to log in, and that the issue seems to be resolved when our plugin is deactivated. While we haven’t been able to replicate the same issue on our end, we’d love to help you get to the bottom of it.
To troubleshoot this further, could you please try the following steps:
- Clear your browser cache or try logging in using a private/incognito window.
- Temporarily disable any browser extensions that might interfere with the login process.
- Try accessing the site using a different browser or device to see if the issue persists.
- Temporarily deactivate all other plugins except for WooCommerce and Smart Coupons, and check if the error still occurs.
These steps can help us isolate the cause of the issue and determine whether it’s a plugin conflict or a site-specific setup.
Please let us know the outcome — we’re here to assist further based on what you find!
Hi @isahense,
Greetings from WebToffee!
We’re glad to hear from your recent message via our support channel that things are now working fine. It seems the issue may have been a temporary conflict, possibly related to the Elementor Pro plugin. If anything comes up again or you run into further issues, feel free to reach out — we’re always happy to help!
If you’ve found the plugin helpful, we’d really appreciate it if you could take a moment to leave a review here: Leave a review. Your feedback means a lot to us and helps us continue improving.
Thank you once again for your time and patience!
