Error on Uninstall AMP | ww.wp.xz.cn

Resolved alvisecervellati
(@alvisecervellati)

4 years, 5 months ago

i’ve installed soledad theme that has AMP integrated, when i try to uninstall AMP plug-in i see an irreversible error that prevents removal

this is the error

Deletion Failed: A critical error has occurred on your website. Learn more about troubleshooting in WordPress.

what can i do?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Milind More
(@milindmore22)

4 years, 5 months ago

Hello @alvisecervellati

As we checked your site it seems you are currently using another AMP plugin, please confirm that you were using the Official AMP plugin before?

If you were using their plugin please contact their support.

If you were using this plugin, can you please check if you are able to remove the plugin when you opt-out from data deletion? (screenshot)

Additionally, please Visit AMP->Support and share your site health info and reply to this topic using UUID

Hope this helps!

Plugin Author Weston Ruter
(@westonruter)

4 years, 4 months ago

Also, if you can look at your PHP error log to determine what the underlying error was, that would be helpful.

Plugin Author Weston Ruter
(@westonruter)

4 years, 4 months ago

There’s also a GitHub issue now filed to investigate this further: https://github.com/ampproject/amp-wp/issues/6826

Plugin Support Milind More
(@milindmore22)

4 years, 4 months ago

@alvisecervellati

Please follow github issue to recevie further updates, I’ll mark this as resolved. Feel free to open a new support topic if you require any further assistance.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Error on Uninstall AMP’ is closed to new replies.

4 replies
3 participants
Last reply from: Milind More
Last activity: 4 years, 4 months ago
Status: resolved