Error on uploading to Dropbox

  • Resolved scr852

    (@scr852)


    2 years, 6 months ago

    Hi. I´m unable to make backups because uploading to Dropbox is not working. I already deleted the auth and made a re-auth. But it does not help. It started a few months ago , in the past i had no problems with dropbox.

    Version is latest: Version 4.0.2

    [29-Nov-2023 13:00:21] /home/xx/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (400) Bad input parameter. Response from server: {“error”: “invalid_grant”, “error_description”: “refresh token is invalid or revoked”}
    [29-Nov-2023 13:00:22] 2. Try to send backup file to Dropbox …
    [29-Nov-2023 13:00:23] /home/xx/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (400) Bad input parameter. Response from server: {“error”: “invalid_grant”, “error_description”: “refresh token is invalid or revoked”}
    [29-Nov-2023 13:00:23] 3. Try to send backup file to Dropbox …
    [29-Nov-2023 13:00:23] /home/xx/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (400) Bad input parameter. Response from server: {“error”: “invalid_grant”, “error_description”: “refresh token is invalid or revoked”}
    [29-Nov-2023 13:00:23] ERROR: Step aborted: too many attempts!
    [29-Nov-2023 13:00:23] 1. Trying to check database …
    [29-Nov-2023 13:00:23] Database check done!
    [29-Nov-2023 13:00:23] One old log deleted
    [29-Nov-2023 13:00:23] ERROR: Job has ended with errors in 7038 seconds. You must resolve the errors for correct execution.

Viewing 5 replies - 1 through 5 (of 5 total)
  • happyAnt

    (@duongcuong96)

    2 years, 6 months ago

    Hi @scr852

    Please help me check the following:

    • Did you recently change the Dropbox password? reauthenticate the job again.
    • Did you revoke the connected app in Dropbox? if so, please reauthenticate the job.
    • Also how many Dropbox jobs you have setup in the site?

    Thread Starter scr852

    (@scr852)

    2 years, 6 months ago

    No i have not changed the dropbox passwor.

    I already reauthenticated the dropbox connection in the job and its the only job with dropbox in the whole website. Still getting the same error.

    happyAnt

    (@duongcuong96)

    2 years, 6 months ago

    @scr852

    That very strange and I think maybe you have configured the job incorrectly, maybe you can take a look at our doc:

    https://backwpup.com/docs/backup-wordpress-to-dropbox/

    In case you still have the issue, please give me all the detailed steps on what you did

    Thank you!

    happyAnt

    (@duongcuong96)

    2 years, 5 months ago

    since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know 😉

    Thread Starter scr852

    (@scr852)

    2 years, 5 months ago

    i do not have configured the job incorrectly since it worked before. but i found another plugin where it works without problems

Viewing 5 replies - 1 through 5 (of 5 total)

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