Error on wp-admin sometimes

Resolved

(@enjoymmstudio)

A la hora de buscar ayuda con este problema puede que se te pida algo de la siguiente información:
WordPress versión 6.7.2
Tema activo: Hello Elementor Child (versión 1.0.0)
Plugin actual: Security by CleanTalk (versión 2.154)
PHP versión 8.2.27

Detalles del error
==================
Se ha producido un error del tipo E_ERROR en la línea 502 del archivo /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php. Mensaje de error: Uncaught RuntimeException: SplFileInfo::isLink(): open_basedir restriction in effect. File(/home/rgregalos/www/wp-content/db.php) is not within the allowed path(s): (/usr/home/rgregalos:/home/rgregalos:/tmp) in /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php:502
Stack trace:
#0 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php(502): SplFileInfo->isLink()
#1 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php(140): CleantalkSP\SpbctWP\Scanner\Surface->countFilesInDir('/home/rgregalos...')
#2 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php(1011): CleantalkSP\SpbctWP\Scanner\Surface->__construct('/home/rgregalos...', '/home/rgregalos...', Array)
#3 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php(196): CleantalkSP\SpbctWP\Scanner\ScannerQueue->file_system_analysis()
#4 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/inc/spbc-scanner.php(59): CleantalkSP\SpbctWP\Scanner\ScannerQueue::controllerBackground('1753458621', 'file_system_ana...', 0, 700)
#5 [internal function]: spbc_scanner__controller('1753458621')
#6 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Cron.php(121): call_user_func('spbc_scanner__c...', Array)
#7 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Cron.php(54): CleantalkSP\Common\Cron->runTasks()
#8 /home/rgregalos/www/wp-content/plugins/security-malware-firewall/security-malware-firewall.php(370): CleantalkSP\Common\Cron->execute()
#9 /home/rgregalos/www/wp-settings.php(526): include_once('/home/rgregalos...')
#10 /home/rgregalos/www/wp-config.php(85): require_once('/home/rgregalos...')
#11 /home/rgregalos/www/wp-load.php(50): require_once('/home/rgregalos...')
#12 /home/rgregalos/www/wp-admin/admin-ajax.php(22): require_once('/home/rgregalos...')
#13 {main}
  thrown

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Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

1 year, 2 months ago

Hello @enjoymmstudio,

Please check that the path /home/rgregalos/www/wp-content/db.php is included in the list of allowed directories in the open_basedir configuration in your php.ini file or your web server settings. You can ask your hosting support about this.

Did it help you?

Thread Starter enricgomezstudio
(@enjoymmstudio)

1 year, 2 months ago

Hi, I already did it on our server but we still receive this error:

Se ha producido un error del tipo E_ERROR en la línea 502 del archivo /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php. Mensaje de error: Uncaught RuntimeException: SplFileInfo::isLink(): open_basedir restriction in effect. File(/home/rgregalos/www/wp-content/db.php) is not within the allowed path(s): (/usr/home/rgregalos:/home/rgregalos:/tmp) in /home/rgregalos/www/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/Surface.php:502

Plugin Support sergecleantalk
(@sergecleantalk)

1 year, 2 months ago

Thank you for your feedback. I will ask our developers about what we can do for you. We will contact you within 1-3 business days.
Plugin Support dimitrycleantalk
(@dimitrycleantalk)

1 year, 2 months ago
Hello @enjoymmstudio,

We’ve fixed this issue. All the changes made will be included in the next stable release.

Please, use this instruction below to install the fixed version.

Download link: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip
1. Go to the WordPress Administrator Panel —> Plugins.
2. Find the plugin “Security by CleanTalk” —> Deactivate.
3. After the automatic page refresh, find the plugin again “Security by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Go to Plugins —> Add New —> Upload Plugin.
5. Download the plugin archive from the link above.
6. Choose the downloaded archive and press “Install Now”.
Did it help you?
Thread Starter enricgomezstudio
(@enjoymmstudio)

1 year, 2 months ago

Hi, we’ll be following it on the next days and I’ll tell you 🙂

Thank you.

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

1 year, 2 months ago

Please, keep us informed.

Plugin Support katereji
(@katereji)

1 year, 1 month ago

Hello @enjoymmstudio .
We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 7 replies - 1 through 7 (of 7 total)

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