Thank you for reaching out to us. Do you have a cache plugin running in your site? Does your server run any caching system?
Kind regards.
Yes we have Speedy Cache from Sofaculous
You think that is the issue?
Steve
It’s not the cache.
I have disabled it refreshed the site and the issue still exists.
Regards
Steve B
I am now getting this error:
hCaptcha check failed.
However I am using HCaptcha with their image matching system and I get a confirmation that the captcha is correct. But when I click on Pay Now I get this error.
Also I have ‘check security token’ disabled
This is driving me mad trying to fix this!
Even ReCaptcha is not working either. The keys are correct!
Help please
Regards
I have had to disable Captcha.
First please check to make sure you have configured the basic settings and API credentials. The following documentation can help.
https://s-plugins.com/general-settings-configuration-of-stripe-payments-plugin/
Then check the following documentation which can help you understand caching issues with our plugin.
https://s-plugins.com/impact-of-caching-on-e-commerce-sites/
If you have totally disabled the cache plugin in your site and your server is not running any caching system, please carry out the following troubleshooting steps.
https://s-plugins.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/
Let me know how you go.
Kind regards.
The Stripe keys are OK as payments can be made with the Captcha disabled.
The pages you say should be excluded are already excluded in SpeedyCache. The server does not cache.
I have already been through the debugging process over 5 hours!
The issue is that with the Captcha OFF your plugin works fine. With EITHER ReCaptcha or HCaptcha I get the error ‘captcha check failed.
It’s still not working
Steve B
The sie uses Elementor.
Is your plugin compatible with this?
Steve B
The issue is that with the Captcha OFF your plugin works fine. With EITHER ReCaptcha or HCaptcha I get the error ‘captcha check failed.
For hCaptcha did you try follow the following instructions?
https://s-plugins.com/stripe-payments-hcaptcha-integration/
For reCaptcha did you try follow the following instructions?
https://s-plugins.com/stripe-payments-enterprise-recaptcha-feature/
If the above does not help, you might like to try the following captcha method?
https://s-plugins.com/using-cloudflare-turnstile-captcha-with-the-stripe-payments-plugin/
Let me know how you go.
Kind regards.
Hi, I recommend trying our following Cloudflare turnstile captcha option (instead of the ones you have tried so far).
https://s-plugins.com/using-cloudflare-turnstile-captcha-with-the-stripe-payments-plugin/
If that one doesn’t work either then it is highly likely that there is some kind of conflict. The best way to know if the plugin is conflicting with something on the server is to do the following test:
https://s-plugins.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/
Based on what you’ve described, this behavior typically stems from a compatibility conflict or a caching-related problem. These are often external factors beyond our plugin’s control, such as interactions with other tools or server-side caching mechanisms. So if there is a conflict you might not be able to use our plugin unfortunately.
