Error: Oops, something went wrong

  • Resolved wearlegend

    (@wearlegend)


    1 year, 4 months ago

    Whenever i try to manage the plugin from the payments section, it shows me the same thing everytime, you can see the image of the error below, how can i resolve the issue?
    https://toffeeshare.com/c/ukY5pfHGST

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.5.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.8.2
    Log Directory Writable: ✔
    WP Version: 6.7.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 8.2.20
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.76.1
    OpenSSL/3.0.7

    SUHOSIN Installed: –
    MySQL Version: 10.11.10-MariaDB
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 391
    customize_changeset: 9
    elementor_library: 2
    nav_menu_item: 4
    page: 19
    post: 12
    product: 14
    product_variation: 117
    revision: 147
    shop_order_placehold: 4
    staticblocks: 5
    wp_navigation: 1
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (14) ###

    All in One SEO: by All in One SEO Team – 4.7.8
    Broken Link Checker by AIOSEO: by All in One SEO Team – 1.2.3
    Contact Form 7: by Takayuki Miyoshi – 6.0.3
    DePay for WooCommerce: by DePay – 2.12.19
    Elementor Pro: by Elementor.com – 3.25.4
    Elementor: by Elementor.com – 3.26.5
    XStore Core: by 8theme – 5.4.6
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.2.4
    Google for WooCommerce: by WooCommerce – 2.9.5
    MC4WP: Mailchimp for WordPress: by ibericode – 4.9.21
    Printify Shipping Method: by Printify – 3.0
    WooPayments: by WooCommerce – 8.8.0
    WooCommerce PayPal Payments: by WooCommerce – 2.9.6
    WooCommerce: by Automattic – 9.5.2

    ### Inactive Plugins (2) ###

    OptinMonster: by OptinMonster Popup Builder Team – 2.16.13
    WP Fastest Cache: by Emre Vona – 1.3.3

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    HPOS feature enabled: ✔
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 503 B

    ### WC Pages ###

    Shop base: #10 - /shop/
    Cart: #11 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #12 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: #13 - /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Xstore
    Version: 9.4.6
    Author URL: https://www.8theme.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    Theme type: Classic theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: xstore/woocommerce/archive-product.php
    xstore/woocommerce/cart/cart-empty.php
    xstore/woocommerce/cart/cart-shipping.php
    xstore/woocommerce/cart/cart.php
    xstore/woocommerce/cart/cross-sells.php
    xstore/woocommerce/cart/mini-cart.php
    xstore/woocommerce/cart/proceed-to-checkout-button.php
    xstore/woocommerce/checkout/form-billing.php
    xstore/woocommerce/checkout/form-checkout.php
    xstore/woocommerce/checkout/form-shipping.php
    xstore/woocommerce/checkout/review-order.php
    xstore/woocommerce/checkout/thankyou.php
    xstore/woocommerce/content-product-cat.php
    xstore/woocommerce/content-product.php
    xstore/woocommerce/content-single-product.php
    xstore/woocommerce/content-widget-product.php
    xstore/woocommerce/content-widget-reviews.php
    xstore/woocommerce/global/breadcrumb.php
    xstore/woocommerce/global/form-login.php
    xstore/woocommerce/global/wrapper-end.php
    xstore/woocommerce/global/wrapper-start.php
    xstore/woocommerce/loop/header.php
    xstore/woocommerce/loop/loop-end.php
    xstore/woocommerce/loop/loop-start.php
    xstore/woocommerce/loop/no-products-found.php
    xstore/woocommerce/loop/result-count.php
    xstore/woocommerce/myaccount/dashboard.php
    xstore/woocommerce/myaccount/form-login.php
    xstore/woocommerce/myaccount/navigation.php
    xstore/woocommerce/product-searchform.php
    xstore/woocommerce/single-product/add-to-cart/simple.php
    xstore/woocommerce/single-product/meta.php
    xstore/woocommerce/single-product/product-image.php
    xstore/woocommerce/single-product/related.php
    xstore/woocommerce/single-product/tabs/tabs.php
    xstore/woocommerce/single-product/title.php
    xstore/woocommerce/single-product/up-sells.php
    xstore/woocommerce/single-product-reviews.php
    xstore/woocommerce/single-product.php


    ### WooPayments ###

    Version: 8.8.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 237287708
    Account ID: acct_1Q29nOCF1bf5hOYP
    Payment Gateway: Disabled
    Test Mode: Disabled
    Enabled APMs: card
    WooPay: Disabled
    WooPay Incompatible Extensions: No
    Apple Pay / Google Pay: Enabled (product,cart,checkout)
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Auth and Capture: Disabled
    Documents: Disabled
    Logging: Disabled

    ### WooCommerce PayPal Payments ###

    Onboarded: ✔
    Shop country code: US
    WooCommerce currency supported: ✔
    Advanced Card Processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: ✔
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled
    PayPal Shipping Callback: –
    Apple Pay: ✔
    Google Pay: ✔
    Fastlane: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: product-data-views
    experimental-blocks
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    add-to-cart-with-options-stepper-layout

    Daily Cron: ✔ Next scheduled: 2025-01-19 10:55:55 +00:00
    Options: ✔
    Notes: 84
    Onboarding: skipped

    ### Action Scheduler ###

    Complete: 323
    Oldest: 2024-12-19 03:23:28 +0000
    Newest: 2025-01-18 17:34:43 +0000

    Failed: 3
    Oldest: 2024-09-06 10:59:28 +0000
    Newest: 2025-01-18 09:14:24 +0000

    Pending: 8
    Oldest: 2025-01-18 17:49:43 +0000
    Newest: 2025-02-02 06:33:22 +0000


    ### Status report information ###

    Generated at: 2025-01-18 17:41:32 +00:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reynier (a11n)

    (@reynierc)

    1 year, 4 months ago

    Hi @wearlegend

    Thanks for reaching out. Could you check if there are any pending updates for your plugins or if you have made any updates recently? Also, the image of the error didn’t come through. Would you mind sending it again with the exact steps that led to the error?

    Just to rule out errors caused by browser cache problems or hosting. Please try these initial troubleshooting steps:

    1. Clear your browser cache and cookies, then try to manage the plugin again.
    2. Use a different browser or open an incognito window to see if the issue persists.
    3. Reach out to your hosting provider to ensure there are no current issues affecting your site.

    Looking forward to getting this sorted out.

    Thread Starter wearlegend

    (@wearlegend)

    1 year, 4 months ago

    I got to know there is a theme plugin that is causing the issue in plugins that are integrated with woocommerce. i cannot delete that plugin either. so is there a way that i could use both of them together?

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 year, 4 months ago

    Hi there!

    Since the issue you are facing is caused by the plugin provided with your theme, the theme developer is in the best position to provide a solution. Please reach out to them with details about the conflict, as they may have a workaround or a fix available.

    If that does not resolve the issue, please note that fixing this would require some customization on your site. However, we do not provide support for customizations and If you need more in-depth support or want to consider professional assistance for customization, I can recommend WooExperts and Codeable.io as options for getting professional help. Alternatively, you can also ask your development questions in the  WooCommerce Community Slack as custom code falls outside our usual scope of support.

Viewing 3 replies - 1 through 3 (of 3 total)

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