Hi @jeandx
I hope you are doing good today.
This issue could be a plugin conflict as on most sites users update themes and plugins. After each update, some conflict could appear.
Would you please run a conflict test? Please deactivate all plugins except Defender and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019 and see if it works.
Before this test, I recommend full site backup or running this test on a staging site.
Also, when you run a new scan, open the browser console and see are there any errors there.
Please let us know about the results.
Kind Regards,
Kris
Thread Starter
jeandx
(@jeandx)
By disabling all the plugins my wordpress crashed, now I don’t know how to activate the plugins again, because it sends me the error:
There has been a critical error on this website. Please check your site administrator’s email inbox for instructions.
and even the website has stopped loading, how can I re-enable them without accessing http://www.domain.com/wp-admin/plugins?
Hi @jeandx
Sorry to hear it,
Fatal error returns a log in debug.log, can you enable the debug mode https://wpmudev.com/blog/debugging-wordpress-how-to-use-wp_debug/ access the site, same issue is happening but this time check wp-content for a debug.log file, download it and upload to Google Drive and share the link.
Your hosting provider should be able to help you with logs too.
Best Regards
Patrick Freitas
Hi @jeandx,
Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.
Best Regards
Nithin
