Yes my checkout page has first name and last name.
Url https://roadster.nz/
<a href="https://imgbb.com/"><img src="https://i.ibb.co/Fs09RnY/Screenshot-30.jpg" alt="Screenshot-30" border="0"></a>
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This reply was modified 2 years, 6 months ago by
suvronur.
Hi @suvronur,
I reviewed your site and everything looks good. I don’t see in Stripe’s documentation where that error message is triggered. I also don’t see anything in the Stripe logs to indicate that message came from Stripe.
Kind Regards
Did you ever get to the bottom of this? We have had a site do exactly the same thing
No I didn’t find any solution. Everything works fine if we change the payment plugins to something else. That clearly means there is something wrong from this plugin.
Thanks for coming back so quickly. So far it only appears to have happened once to us. We are going to monitor it closely as we have used the plugin for along time. If it continues we will move to a different stripe plugin. Really annoying as we can’t replicate the issue so very difficult to address. Thanks Again.
@kt12digital you can easily check your Stripe logs to see if that message is in fact originating from a failed API call to Stripe. Go to stripe.com > developers > logs and there you can see all requests made to Stripe.
There isn’t a string in the Stripe plugin that matches that text.
Same here. in our case, its only happening 2% of the time and there is no error being logged.
Same here. in our case, its only happening 2% of the time and there is no error being logged.
If no error is logged, it’s very likely the message has nothing to do with Stripe. Stripe logs all requests, no exception. If a request to Stripe was failing due to a validation, it would appear in the logs.
Yes there are no logs as the message comes up like the other default messages for example: “The card number is invalid. Check the card details or use a different card.” I think These messages are displayed prior to stripe validation. May take a look tomorrow and see if I can locate the string anywhere. I will also check the stripe.com logs as well just in case.
Many Thanks
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This reply was modified 2 years, 5 months ago by
kt12digital.
To add to this thread, we have just encountered this issue as well.
A client used our contact form saying they couldnt finish the transaction as they needed to provide their full name.
We cant see any logs, in stripe, of this customer (cust A) but at the same time there was another customer (cust B) on the site who was getting declined by their bank. So over the course of a few minutes Cust B tried to provide correct card details. But at the same time Cust A came in and had the “Full Name” issue. Basing this off the time that they hit our contact form vs the Stripe Logs for Cust B.
The other thing is that we recently had a spate of false transactions and turned on 3DS. Im wondering if the message came from that system?
I don’t know exactly how 3DS inserts into the process but it certainly seems to be worth thinking about.
Cheers
Mike
@mikeallteams
You can create a support ticket here if you would like to privately share a link to your website so we can review. We’ve helped other merchants recently that had a similar issue and it was because their website had been hacked.
A malicious form designed to be identical to Stripe’s was being injected into the merchant’s checkout page.
