Error: Please select some product options…

  • v1eren

    (@v1eren)


    1 year, 6 months ago

    Two weeks ago, customers informed me of a problem with my shop. They had problems adding a variable product(linked) to the shopping cart.
    A Safari browser was used on an iPhone.


    Similar to the problem https://ww.wp.xz.cn/support/topic/error-please-select-some-product-options/ .

    But i don’t want to downgrade back to WooCommerce Payments 6.1.1.

    Unfortunately, I was unable to reproduce the problem on Chrome. So i couldn’t dig deeper on this problem.


    Thank you in advance for any help or suggestions you can give to resolve this.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Jonayed (woo-hc)

    (@jonayedhosen)

    1 year, 6 months ago

    Hi @v1eren ,

    It seems this issue may already have been resolved, as it was originally reported over a year ago. I couldn’t find any recent occurrences related to it. To confirm, I tested the issue using the Safari browser on an iOS device but was unable to reproduce it. You can view the test recording here: Test Recording.

    This appears to be related to a caching issue, as it seems to only affect one of your customers. Could you ask them to try replicating the issue in a Private or Incognito window?

    Additionally, I recommend clearing your site cache or server-side cache to help eliminate this type of issue. You can refer to this guide for instructions: How to Clear Your Cache in WordPress.

    Please let us know if this resolves the problem or if you need further assistance.

Viewing 1 replies (of 1 total)

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