Hi there @alesboem,
I’m sorry to hear about the issues you’re experiencing with Stripe payments.
As a first step, do you remember making any changes before the issue started, such as updating or installing plugin(s)?
In the meantime, here are a few steps you can try to resolve the issue:
1. Ensure that your WooCommerce Stripe Gateway plugin is up to date.
2. Check if your SSL certificate is valid and properly configured, as Stripe requires a valid SSL certificate to function correctly.
3. Verify your API keys in the WooCommerce Stripe settings. Make sure you are using the correct keys for live transactions, and they are not pasted with any extra spaces.
4. Try enabling debug mode in the WooCommerce Stripe settings. This will provide more detailed error messages which can help identify the problem.
You may find more details on troubleshooting Stripe for WooCommerce here: https://woo.com/document/stripe/troubleshooting/.
If none of these steps resolve the issue, please get back to us with more details like your System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Hi again @alesboem,
Thank you for confirming the details for me.
https://github.com/alesboem/report/blob/0f9d489a053bd67a96f098cc2fccfbdd444c8915/SystemStatusReport_www.boem.co_2024-02-26T20-24-00.txt
In order to troubleshoot the issue even further, could you please create a staging site and only leave WooCommerce and WooCommerce Stripe Gateway as the active plugins? Once that’s done, please enable logging of error messages by following the instructions in this guide.
Then, perform a test order to replicate the error message and check if any logs are generated under WooCommerce > Status > Logs. Please share any logs related to Stripe. You can paste the logs via https://gist.github.com/ and send the link here.
Looking forward to your reply.
Hi again @ckadenge,
thank you for your answer. I did this test, staged a website, after keeping only woocommerce and stripe, payment was successful. I have found the plugin that makes this conflict and unfortunatelly it is one of the important – Subscriptions by WP Swings.
https://ww.wp.xz.cn/plugins/subscriptions-for-woocommerce/
There is the log from the staged website without any other plugins:
https://github.com/alesboem/report/blob/f04a833390db6cc1bcae05232041873514c7c8e5/woocommerce-gateway-stripe-2024-02-27.log
Hi @alesboem,
Thank you for running the conflict test. In this case, since the culprit is a third-party plugin (meaning it’s not developed by us), we recommend you reach out to their developers for more information about this issue.
Alternatively, you can also try our solution for WooCommerce Subscriptions which we develop and support directly.
All the best,
Omar
I’m having the same issue with the same Subscriptions by WP Swings plugin. @alesboem, did you reach out to Subscriptions by WP Swings support? If not I’m going to as this is a big problem.
I just logged a ticket with WP Swings –
We are using the WooCommerce Stripe Payment Gateway plugin along with the WooCommerce Subscriptions PRO plugin. Yesterday our payments stopped working on the site. We are getting an error message (see attached) even when someone is not buying a subscription product. I have tried a different payment gateway to confirm it is not Stripe, and that one worked. I then found the link below, indicating that I’m not the only one facing this.
When I disable the WooCommerce Subscriptions PRO plugin I am able to make the purchase of a non-subscription product, but when enabled I cannot. This is a production issue. Something is going on with a conflict between the two plugins.
I’ll update this when I hear back.
I downgraded the WooCommerce Subscriptions plugin and it worked.
Hello Everyone!
Please note that Subscriptions For WooCommerce Pro is a third-party plugin which we don’t provide support for (please see our Support Policy), it would be best to reach out to the plugin’s developers for further assistance here.
I am sure they will have no problem supporting you there.
Thanks!
