Hi @fsitbd,
It seems like a conflict with your theme or another plugin. Would you mind conducting a conflict test? This could help pinpoint exactly what’s causing the issue. I’d especially recommend disabling any plugins or removing code associated with the checkout field editor. More info: https://woo.com/document/how-to-test-for-conflicts/
If this makes no difference, please can you share a copy of the following:
- System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.
Let us know how that goes. Looking forward to helping you.
Thread Starter
fsitbd
(@fsitbd)
Thank you @shameemreza, for quick response.
System report status: https://paste.mozilla.org/hdMHhUNT
Fatal Error Log: https://paste.mozilla.org/dmLjy7xr
Looking for help, thank you.
Hi @fsitbd,
Thanks for sharing additional information.
The error log you’ve shared indicates memory limit allocated for your website has been exhausted. To resolve this issue, you can increase your memory limit by following this guide: https://woo.com/document/increasing-the-wordpress-memory-limit/
Furthermore, I’ve reviewed the system status reports and noticed that you’re using an outdated version of WC. Would you mind updating it to the latest version? This might solve the issue you’re facing.
Additionally, have you carried out a conflict test yet? If so, could you share the results with us?
Looking forward to resolving this issue for you.
Hi @fsitbd,
I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.
Thanks!
