Error processing checkout. Please try again.

Resolved

(@savvasgrill)

Hi, can you please help me idendify the reason i get this error at checkout? I get this message for all payment gateways: “Error processing checkout. Please try again.”

I am just trying to place some test orders but cannot make any payment not even COD.

At the time i experienced the error i got this email from my hosting:
2023/12/17 19:38:06 [error] 46778#46778: *5304 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught TypeError: WC_Order::set_billing_address(): Argument #1 ($address) must be of type array, string given, called in /www/ellecream_847/public/wp-content/plugins/woocommerce/includes/class-wc-checkout.php on line 415 and defined in /www/ellecream_847/public/wp-content/plugins/woocommerce/includes/class-wc-order.php:1126

Thank you!

` WordPress Environment

WordPress address (URL): https://ellecream.com
Site address (URL): https://ellecream.com
WC Version: 8.4.0
REST API Version: ✔ 8.4.0
WC Blocks Version: ✔ 11.6.2
Action Scheduler Version: ✔ 3.7.0
Log Directory Writable: ✔
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: – Server Environment

Server Info: nginx/1.25.2
PHP Version: 8.0.30
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
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WC Database Prefix: wp_
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attachment: 127
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kadence_wootemplate: 3
kt_product_tabs: 1
mailpoet_page: 1
nav_menu_item: 40
page: 14
post: 1
product: 75
revision: 250
shop_order_placehold: 7
wp_block: 1
wp_navigation: 1 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ❌Error messages should not be shown to visitors. Active Plugins (16)

Kadence Blocks - PRO Extension: by Kadence WP – 2.1.5
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 3.1.26
Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 1.0.14
Kadence Simple Share: by Kadence WP – 1.2.10
Kadence Slider: by Kadence WP – 2.3.6
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Woocommerce myPOS Checkout: by myPOS Europe LTD – 1.3.24
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Post SMTP: by Post SMTP – 2.8.6
Payment Plugins for PayPal WooCommerce: by Payment Plugins
[email protected] – 1.0.40

Rank Math SEO PRO: by Rank Math – 3.0.51
Rank Math SEO: by Rank Math – 1.0.208.1
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.5
WooCommerce: by Automattic – 8.4.0
Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.4.7 Inactive Plugins (2)

GDPR Cookie Compliance: by Moove Agency – 4.12.8
Google Listings and Ads: by WooCommerce – 2.5.13 Must Use Plugins (2)

Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
Kinsta Must-use Plugins: by Kinsta Team – 3.0.1 Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
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featured (featured)
outofstock (outofstock)
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Enforce Approved Product Download Directories: ✔
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HPOS data sync enabled: – WC Pages

Shop base: #13 - /shop/
Cart: #14 - /cart/
Checkout: #15 - /checkout/
My account: #16 - /my-account/
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Version: 1.0.0
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Parent Theme Version: 1.1.49
Parent Theme Author URL: https://www.kadencewp.com/
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Complete: 5,602
Oldest: 2023-11-28 22:25:28 +0200
Newest: 2023-12-17 22:56:57 +0200

Failed: 2
Oldest: 2023-12-09 15:19:26 +0200
Newest: 2023-12-17 22:06:14 +0200

Pending: 4
Oldest: 2023-12-17 22:58:57 +0200
Newest: 2023-12-17 23:53:02 +0200 Status report information

Generated at: 2023-12-17 22:59:09 +02:00
`

This topic was modified 2 years, 5 months ago by savvasgrill.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

ckadenge (woo-hc)
(@ckadenge)

2 years, 5 months ago

Hi @savvasgrill,

Based on the error message, this could be a conflict with another plugin that is incorrectly modifying the billing address details.

To troubleshoot, I would recommend the following steps:

1. Deactivate all plugins except WooCommerce and see if the error still occurs. If it doesn’t, reactivate your plugins one by one to identify which one is causing the conflict.

2. If the issue persists after deactivating all plugins, try switching to a default theme (like StoreFront) and check if the error still exists.

If you’re still experiencing issues after these steps, please get back to us, and we will be more than happy to help.

Thread Starter savvasgrill
(@savvasgrill)

2 years, 5 months ago

Great, thank you!

Thread Starter savvasgrill
(@savvasgrill)

2 years, 5 months ago

Can you please provide a php snipped code to hide update cart button and update cart automatically on all devices?
ckadenge (woo-hc)
(@ckadenge)

2 years, 5 months ago
Hi @savvasgrill,

To hide the update cart button, you will first need to add a CSS code and hide the button.

You will need to head over to your WordPress dashboard > Appearance > Customize, then add the code CSS below:

input[name=’update_cart’] {

display: none !important;

}

Now that the button is hidden, the next step is to “click” the button via JQuery and let WooCommerce update the cart totals. This code will trigger a “click” on the hidden Update Cart button.

Add the following code in the functions.php file:
```
add_action( 'wp_footer', 'auto_update_cart' );

function auto_update_cart() {

if (is_cart()) {

?>

<script type="text/javascript">

jQuery('div.woocommerce').on('click', 'input.qty', function(){

jQuery("[name='update_cart']").trigger("click");

});

</script>

<?php

}

}
```
Please try the above code on a staging site and be sure to save the changes and refresh the page to see if they take effect.

Happy to help!
Thread Starter savvasgrill
(@savvasgrill)

2 years, 5 months ago

Thank you. I did that but i see no effect. Should i double ckeck something?
Plugin Support Shameem – a11n
(@shameemreza)

2 years, 5 months ago
Hey @savvasgrill,

Yes, it would be best to double-check a few things:
1. Ensure that the CSS and PHP codes are placed in the correct locations. The CSS should be in Appearance > Customize > Additional CSS, and the PHP code should be in your child theme’s functions.php file.
2. Clear your website cache. If you are using a caching plugin, please clear your cache so your changes can take effect.
3. Check your browser’s console for any JavaScript errors. If there are any, they could prevent the script from executing properly.
4. There could be a conflict if your theme or another plugin also uses the wp_footer action. Try changing the priority of the action by adding a third parameter to the add_action function like so: add_action( 'wp_footer', 'auto_update_cart', 99 );
Please note that writing or providing custom code is not within the scope of our support policy. If you’ve checked all of these and the issue persists, we recommend asking development questions on the #developers channel of the WooCommerce Community Slack or WooCommerce Advanced Facebook group. Many of our developers hang out there and will be able to offer insights into your query. You can also seek help from the following:
- A local web developer
- WooExperts
I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Error processing checkout. Please try again.’ is closed to new replies.