Error processing checkout. Please try again. Help fix

  • Resolved aramidth

    (@aramidth)


    3 years, 5 months ago

    Dear Team,

    Currently setup cryptowoo and woocommerce with BTC for the following checkout but when try checkout getting;

    Error processing checkout. Please try again.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter aramidth

    (@aramidth)

    3 years, 5 months ago

    anyone?

    xue28 (woo-hc)

    (@xue28)

    3 years, 5 months ago

    Hi @aramidth

    Thanks for reaching out!

    I checked your site, added a product to cart, proceeded to checkout, and found that you have three (3) payment gateways available:

    You’ve mentioned that you are experiencing the error message above when using the CryptoWoo payment method, is that correct?

    Since this is a third-party plugin which we don’t provide support for (please see our Support Policy here), it would be best reaching out to the plugin’s developers for further assistance here.

    https://www.cryptowoo.com/contact/

    All the best and hopefully, the issue will be fixed soon.

    Thanks!

    Thread Starter aramidth

    (@aramidth)

    3 years, 5 months ago

    Dear Team, i checked all 3 and all 3 gives same error

    Error processing checkout. Please try again.

    Which means it is a woocommerce plugin error pls help solve

    Thread Starter aramidth

    (@aramidth)

    3 years, 5 months ago

    The problem was woocomerce was being overidden by the Curcy plugin and in woocommerce multi curency plugin the checkout settings was not set correctly for related currencies thus checkout didn’t happen. Sometimes some gateways only expect USD as checkout currency so this also was conflicting and brining error

    xue28 (woo-hc)

    (@xue28)

    3 years, 5 months ago

    Hi @aramidth

    Thanks for your confirmaiotn that the error persists when using all three payment gateways on your checkout page.

    Can you please try to enable Cash on Delivery (COD) and see if you are still experiencing the same issue here?

    If so, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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