Hi @genips ,
Thanks so much for reaching out—and I’m really sorry to hear you’re running into that order error on your store. I know how frustrating it can be to see “There was an error processing your order” without a clear reason. Especially when it’s hard to reproduce consistently.
That said, we’ve seen this kind of issue before, and in most cases, the steps below have helped folks get things back on track:
First up, the fastest way to narrow this down is by testing for a plugin or theme conflict. If possible, try deactivating all plugins except WooCommerce on your staging site, then switch your theme to Storefront. From there, place a test order and see if the error still pops up.
If it goes through without a hitch, that’s a strong sign something in your theme or another plugin might be clashing with the checkout process.
Another quick test: If your site is running on PHP 8 or higher, it’s worth switching to PHP 7.4 just temporarily. Some setups can behave a little differently with newer PHP versions, so this step helps us rule that out.
It’s also worth checking if the issue might be related to email delivery problems. Sometimes, payment or order errors get tangled up with failed confirmation emails. A plugin like WP Mail SMTP can make sure those emails are sending properly, so it’s a good one to have in place either way.
If you’d like to share access to your staging site for testing—but want to keep things private—I’d recommend using quickforget.com. It lets you securely send temporary credentials that automatically expire after a set time. Please don’t post any login details publicly here, just to keep your site safe from spam or abuse.
Finally, if you’ve walked through all those steps and the issue is still sticking around, it’s time to check your site’s error logs. You can find those under WooCommerce > Status > Logs, and look for any entries related to fatal-errors or failed checkouts.
Let us know what you find!
