Error processing payment

  • Resolved jonathanb67

    (@jonathanb67)


    3 years, 10 months ago

    Hello,

    I have a problem on some payments on my website. Sometimes the orders are in « failed » but if I check on stripe the orders are completed and payments are done. So I miss some orders because I think they’re not orders but now I have to check all orders on stripe to see if they are paid or not. Here are the message put in the order note on the order on wordpress.

    Error processing payment. Reason: The provided PaymentMethod cannot be attached. To reuse a PaymentMethod, you must attach it to a Customer first.

    So it says that there is an processing payment error but on stripe view it’s all good.

    Thanks in advance for your help

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  • Plugin Author Clayton R

    (@mrclayton)

    3 years, 10 months ago

    Hi @jonathanb67

    Is this happening for multiple payment methods or for a particular payment method?

    The attachment of a payment method occurs after the payment has already processed and since that is failing you’re encountering this behavior. Do you have any custom code around the saving of a payment method?

    Typically saving a payment method is very stable and not much can go wrong unless a payment method that doesn’t support that functionality is part of an attachment request.

    Kind Regards,

Viewing 1 replies (of 1 total)

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