Error Purchasing Label | ww.wp.xz.cn

Resolved mindykatzen
(@mindykatzen)

7 months, 1 week ago

We had two labels to print today. The first one printed fine with no issues. The second one gave us an error. https://snipboard.io/oUntck.jpg

We changed the Credit Card on file and got the same issue. It happened two days ago with a split shipment. The first label printed, and the second one gave an error.

Viewing 3 replies - 1 through 3 (of 3 total)

Thread Starter mindykatzen
(@mindykatzen)

7 months, 1 week ago

Note: This is for the WooCommerce Shipping plugin

Moses M. (woo-hc)
(@mosesmedh)

7 months, 1 week ago

Hi @mindykatzen,

Thank you for reaching out and for sharing the screenshot. Issues like this can indeed be frustrating considering the first purchase was successful.

I’ve received your message and escalated it internally. Please allow some time for us to review the issue. I’ll follow up with you once we have an update on the error.

Moses M. (woo-hc)
(@mosesmedh)

7 months, 1 week ago

Hi @mindykatzen,

As promised, here’s a follow-up. To investigate this issue more thoroughly and provide better assistance, please create a support ticket at woocommerce.com using this direct link: https://woocommerce.com/my-account/contact-support/#contact-us

Viewing 3 replies - 1 through 3 (of 3 total)

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3 replies
2 participants
Last reply from: Moses M. (woo-hc)
Last activity: 7 months, 1 week ago
Status: resolved