• silverlight001

    (@titaniumconsulting)


    Hi – for some reason the password reset function is not working for valid users

    On Version 3.5.4.1 and all core updates applied

    The message is

    An unknown error occurred. Please try again later

    Welcome your help please

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Chad Butler

    (@cbutlerjr)

    You’ve likely got an overly aggressive cache – or you’re invoking the form incorrectly.

    That message indicates an expired nonce, which is a device to prevent the form from being submitted remotely (i.e. spammed).

    If you have a cache application (either plugin or at the server level), if it does not recognize the nonce, then you need to provide an exception in your cache for the page the reg form is on.

Viewing 1 replies (of 1 total)

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