• Resolved wheroler

    (@wheroler)


    Users unable to check out on WooCommerce

    Using Stripe payment gateway and the reCaptcha v2
    Direct Bank payment works, but Google Pay, Card payment fail with the verification fails error.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Alexandru Tapuleasa

    (@talextech)

    Sorry about that, just to confirm so we can check, is this the plugin you are using? https://ww.wp.xz.cn/plugins/woocommerce-gateway-stripe/

    Thread Starter wheroler

    (@wheroler)

    Yes Version 8.7.0

    Plugin Author Alexandru Tapuleasa

    (@talextech)

    OK, I will go over it in the next day or 2 and see what’s wrong 🙂

    Thread Starter wheroler

    (@wheroler)

    Is there any update on this? Currently my shop cannot sell to online payments

    • This reply was modified 1 year, 8 months ago by wheroler.
    Plugin Author Alexandru Tapuleasa

    (@talextech)

    We will try to have the update out today if possible.

    Plugin Author Alexandru Tapuleasa

    (@talextech)

    Hi,

    I managed to go over this today and tested it with multiple versions of WooCommerce, up to 9.3.2, WooCommerce Stripe Gateway 8.7.0 and various themes including the Storefront theme you are using and I had no issues with any captcha method.

    On your website for some reason the captcha response is not getting submitted when the order is placed. This could be some JavaScript error but I could not figure out what it is. Can you try temporarily disabling other plugins? It has to be a compatibility issue with something as otherwise I can’t explain it 🙁

    Thread Starter wheroler

    (@wheroler)

    Can you be more specific about which plugins could be an issue? I obviously can’t simply disable all plugins!

    Plugin Author Alexandru Tapuleasa

    (@talextech)

    I’m not saying you should permanently disable all other plugins. Just temporarily to confirm that is the issue. If that fixes it, then enable them again one by one until it comes back to see which one it is. Then let me know so I can test with it and see what can be done about it.

Viewing 8 replies - 1 through 8 (of 8 total)

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