Hello @vincentcde
Thanks for reaching out to us, we’re here to help.
The most straightforward alternative might be to issue the refund directly through PayPal’s system. However, to proceed let’s start with enabling the Logging function. You can enable this feature from the “Connection” tab in your plugin settings. Once “Logging” is enabled, every transaction will generate a log entry.
It’s important to understand that if “Logging” wasn’t enabled before, there will be no previous records of the transactions. In that situation, we’ll need to create another refund attempt to generate new log entries. Try to make the refund again, attempting to reproduce the issue, if it is done you can retrieve these logs from the path:
WooCommerce > Status > Logs, and then select “woocommerce-paypal-payments-[…]” from the dropdown menu before hitting view.
Please provide those log entries on our PrivateBin. After uploading, send us the link, so we can review them in detail. If you don’t want to share this information publicly here on the forum, you can contact us privately here: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Kind regards,
Krystian
Hello @vincentcde
Since we haven’t heard back from you, we’ll assume everything is working as needed.
If you have any more questions, feel free to start a new thread or directly reach out for help. You can get support by opening a ticket with our service desk here: Request Support. Please include this thread’s URL in your ticket for reference.
Regards,
Krystian
