error restore backup

  • Resolved elodied

    (@elodied)


    3 years ago

    Hello i have a problem when i would like to restore a backup for a migration. The code is BMI-YQXtIp9u-52041

    Restore stop when :
    Une erreur est survenue…
    [ERROR] [2023-05-23 22:35:35] PHP-ZIPv2: Directory not found, and unable to create it
    [ERROR] [2023-05-23 22:35:35] 684 @ /app/web/wp-content/plugins/backup-backup/includes/zipper/src/zip.php
    [ERROR] [2023-05-23 22:35:35] Abandon…

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    3 years ago

    Hello @elodied ,

    That error is rather strange. Can you please try to exclude /wp-content/plugins/backup-backup/ folder from the backup, and try to create a new backup again?

    You can add exclusion rules in the plugin section “What will be backed up?” (remember to Save new settings).

    Please let us know if this solved the issue.

    Kind regards

    Plugin Support MixHa

    (@mixha)

    3 years ago

    Hey @elodied ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘error restore backup’ is closed to new replies.

  • 2 replies
  • 2 participants
  • Last reply from: MixHa
  • Last activity: 3 years ago
  • Status: resolved