Hey there, @helendevs! Thanks for contacting us. I’m happy to help you.
To confirm, the error message stops after “Reason:”, correct? Or does it show the reason?
Which payment gateway are you using? Is this issue happening with more than one payment gateway?
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Looking forward to your reply.
Have a wonderful day!
Hi.. there was no reason given.
Now i tried but to update the payment woocommerce and seems the error is gone.
Hi @helendevs,
I’m glad to hear that the issue has been solved by updating your plugins.
If you encounter any more issues or need further assistance, please don’t hesitate to contact us.
We’re here to help!
I’m having this issue now. Everytime I click “Complete Order”, it shows an error message saying…
Error saving customer. Reason:
I’ve tried changing themes, disabling plugins and to try and troubleshoot the issue but nothing has worked. I checked the Woocommerce > Status > Logs and there are no fatal errors. Can you let me know how you fixed this issue?
Thank you.
Hi @waygoodtea!
Thank you for reaching out and for sharing details on the issue.
We want to dive deeper into this. Since every setup is unique, kindly create your own topic so we can look further into this issue and assist you properly. This will also help us follow with the forum guidelines.
You can create a new topic here: https://ww.wp.xz.cn/support/plugin/woocommerce/#new-topic-0.
Please include all the details you know about it or what you have done so we can start where you left off.
We are looking forward to hearing from you.
Cheers!
-OP
