Hello @lapala
Please, let me know the data type of the columns: “paypal_post” and “data”, belonging to the “wp_cp_calculated_fields_form_posts” table on your database.
Best regards.
Thread Starter
lapala
(@lapala)
they are both type “text”
Hello @lapala
Please, modify both columns to “mediumtext” with collation: “utf8mb4_unicode_520_ci”
Best regards.
Thread Starter
lapala
(@lapala)
I changed both columns but the error still occurs…
Hello @lapala
Let me know exactly the data you are entering into the different fields, to emulate the issue, furthermore, be sure you don’t have reached the size limits of your hosting plan.
Best regards.
Thread Starter
lapala
(@lapala)
We ensure it’s not the size limit of the hosting.
In my opinion it’s not the data you enter but the system/browser. The problem occurs on apple computers.
Thread Starter
lapala
(@lapala)
We figured out, that it’s not about devices or browsers, but the location/wlan. I’m able to submit the form in the office but not at home. Both times connected by wlan with the same device (iphone)
Hello @lapala
Checking the HTML source code of your web page, I see you are using a very outdated version of the plugin. Note the plugin is in constant evolution, and not only are included new features, with every update are fixed too some errors reported by users.
Do you’ve a website for development where to install the latest version of the plugin, and test it with your form?
Best regards.
Thread Starter
lapala
(@lapala)
I did updating the plugin. there is no further update shown in the wordpress backend.
I already figured out problems to export and import the form to the paid version. The import is not possible. I have to reconfigure the whole form.
Hello @lapala
I’m sorry but We are not allowed to support any customers in these forums.
For pro or commercial product support please contact us directly on our site.
Commercial products are not supported in these forums. We will happily answer this and any other questions you can have on our own site.
Thank you.
Thread Starter
lapala
(@lapala)
I have the free version 5.0.42 installed.
Hello @lapala
The versions numbers for the free distributions of the plugin being with 1.0.X, and do not include the submit buttons, so, you are using the professional version of the plugin.
Furthermore, if you are using the version 5.0.42, then your copy of the plugin is a really outdated version of the plugin, because the version number of the last update of Professional version is: 5.0.390
Your copy of the plugin is not update since at least August 2015.
Best regards.
