error sepa

Resolved alpha2
(@neoseeyou)

2 years ago

Hello

Since last update i have few errors messages on sepa payment

“message”: “SEPA Debit Sources used as a PaymentMethod have mandate information already stored. You cannot pass the mandate_data or mandate parameters. Please re-confirm without those parameters.”

“type”: “invalid_request_error”

Any idea?

Thanks

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Author Clayton R
(@mrclayton)

2 years ago

Hi @neoseeyou

Is this occurring when a saved payment method is used?

Kind Regards

Thread Starter alpha2
(@neoseeyou)

2 years ago

Not sure but i guess yes it could be
Plugin Author Clayton R
(@mrclayton)

2 years ago
Hi @neoseeyou

I’m not able to recreate so I need some more information from you.
1. What type of product is this? (Subscription, regular product, pre-order etc)
2. What is your Stripe account ID?
3. Are you using the Universal Payment Method with SEPA or SEPA as stand-alone?
Kind Regards
hariwebstein
(@hariwebstein)

2 years ago

we use this plugin in our dev site.
https://woocommerce.com/products/woocommerce-subscriptions/
when we try to do renewal using stripe credit card payment method we got this error log

thrown in /var/www/elevatebio.com.au/htdocs/wp-content/plugins/woo-stripe-payment/includes/wc-stripe-functions.php on line 544 [13-May-2024 07:28:22 UTC] PHP Fatal error: Uncaught Error: Call to undefined method WC_Payment_Token_CC::get_payment_method_title() in /var/www/elevatebio.com.au/htdocs/wp-content/plugins/woo-stripe-payment/includes/wc-stripe-functions.php:544

this issue only happen on version 3.3.62 I just revert back to 3.3.60 to temporary make it work, please help to check
Thread Starter alpha2
(@neoseeyou)

2 years ago
@mrclayton :
1. Happen on regular product
2. Is it possible to send my Stripe ID to your email?
3. I don’t use yet universal payment methods
Thanks
- This reply was modified 2 years ago by alpha2.
Plugin Author Clayton R
(@mrclayton)

2 years ago

2. You can create a support ticket here.

Thanks,

Thread Starter alpha2
(@neoseeyou)

2 years ago

Email sent !

By the way, what is the benefit of using Universal Payment Methods ?

Thread Starter alpha2
(@neoseeyou)

2 years ago

We try with the customer and the problem occur. The sepa is saved into his account, so in the checkout, we choose saved Sepa account to pay the order

Thread Starter alpha2
(@neoseeyou)

2 years ago

once downgrade to 3.3.60, problem is solve
Plugin Author Clayton R
(@mrclayton)

2 years ago
Hi @neoseeyou

We’ve done some more testing and it looks like this is partly because Stripe has deprecated the use of src_ payment methods in the Payment Intent API. Here is the error message that occurs once the reported error is resolved regarding the mandate_data:
```
Using a SEPA Debit Source in the payment_method field has been deprecated and is no longer a valid integration path. Please migrate your Source objects to PaymentMethods using the Dashboard migration tooling here: https://dashboard.stripe.com/sources-migration
```
We’ve contacted Stripe to get a better explanation of what this means and what steps need to be taken.

Kind Regards
Plugin Author Clayton R
(@mrclayton)

2 years ago

This should be resolved in version 3.3.70.

Thread Starter alpha2
(@neoseeyou)

2 years ago

thank you !

Viewing 12 replies - 1 through 12 (of 12 total)

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